What are the responsibilities and job description for the Technical Support (IT)- Customer Service position at Express Employment International?
Perrysburg, OH
Monday-Friday
830A-5P
Answering phones and troubleshooting broken parts over the phone, training associates, great communication and telephone skills
Monday-Friday
830A-5P
Answering phones and troubleshooting broken parts over the phone, training associates, great communication and telephone skills
- Assist Tech one in professionally answering incoming calls.
- Log call details on the ticket for follow-up.
- Return assigned customer calls.
- Assist in reviewing incoming emails.
- Manage and follow-up all emails assigned to you.
- Ensure emails are being addressed within the given timelines as set forth by your supervisor.
- Process customer returns, provide RMA and repairs tracking,
- Perform customer equipment testing as required.
- Maintain a clean and efficient work space.
- Work as a customer Liaison with office and production staff
- Gain knowledge on NWA products.
- Graphic design software is a plus
- In-design, CAD software, Illustrator
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