What are the responsibilities and job description for the Customer Service with Technical Knowledge position at Express Employment Professionals - Asheboro?
Hiring a Customer Service Representative in Asheboro. The ideal candidate will be proficient in navigating computer systems, demonstrate intermediate knowledge in QuickBooks and basic accounting knowledge. Proficient in Microsoft Excel & Word to include the ability to learn the software CRM in which they will support. Duties include interacting with customers via tickets in the support center and over the phone. Assisting customers, trouble shooting and gaining access to products they've purchased. Onboard customers to help them begin using software they've purchased, Track open tickets, follow-up as needed and work to resolve any issues on behalf of the customer.