What are the responsibilities and job description for the Software Support Technician position at Express Employment Professionals -Keego Harbor & Wixom, MI?
Job Description
Job Description
We are seeking a Customer Service - Software Support Technician . In this role, you will provide technical assistance, troubleshoot software issues, and ensure a seamless customer experience. If you have a passion for problem-solving and delivering excellent customer service, we want to hear from you!
Responsibilities :
- Respond to customer inquiries via phone, email, and chat, providing timely and professional support.
- Troubleshoot and resolve software issues, guiding customers through solutions.
- Document customer interactions, issues, and resolutions in the system.
- Collaborate with internal teams to escalate and resolve complex technical issues.
- Assist with software installations, updates, and system configurations.
- Educate customers on software features and best practices.
- Identify and report recurring issues to improve software functionality.
Requirements :
Company Description
The company has more than 300 employees, nine technology centers, one high precision machining center, and has installed in excess of 45,000 machines throughout North America.
Company Description
The company has more than 300 employees, nine technology centers, one high precision machining center, and has installed in excess of 45,000 machines throughout North America.
