What are the responsibilities and job description for the Service Writer position at Express Employment Professionals of Florence, SC?
Overview
We are seeking a motivated and detail-oriented Service Writer to join our dynamic team. The ideal candidate will serve as the primary point of contact for customers, facilitating communication between clients and the service department. This role requires a strong background in automotive services, excellent customer service skills, and the ability to manage multiple tasks efficiently. As a Service Writer, you will play a crucial role in ensuring customer satisfaction while assisting with automotive diagnostics and service recommendations.
Responsibilities
- Greet customers promptly and professionally upon arrival.
- Gather detailed information regarding vehicle issues and service needs.
- Prepare accurate service estimates and communicate them effectively to customers.
- Document all customer interactions and service requests in the system.
- Coordinate with mechanics to ensure timely completion of services.
- Provide updates to customers regarding the status of their vehicles.
- Handle cash transactions accurately and maintain records of payments.
- Promote additional services such as brake repair, tire service, and diagnostics based on customer needs.
- Assist in managing inventory levels for parts and supplies related to services offered.
Requirements
- Proven experience in automotive sales or service writing is preferred.
- Strong understanding of automotive diagnostics and repair processes.
- Excellent customer service skills with a focus on building relationships.
- Ability to handle cash transactions accurately and responsibly.
- Knowledge of brake repair, tire service, and general mechanic tasks is advantageous.
- Strong communication skills, both verbal and written, for effective customer interaction.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A team player who is willing to assist colleagues as needed.
Join us in providing exceptional automotive service while growing your career as a Service Writer!
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Shift:
- 8 hour shift
Work Days:
- Weekends as needed
Application Question(s):
- How many years of experience do you have as a service advisor?
Work Location: In person
Salary : $16 - $20