What are the responsibilities and job description for the HVAC Operations Manager position at Express Employment Professionals Tysons, VA?
We are seeking a skilled Dispatcher to join our team at Express Employment Professionals Tysons, VA. As a Dispatcher, you will be responsible for coordinating HVAC service calls, scheduling technicians, and communicating with customers.
Job Description:
- Schedule and dispatch HVAC technicians to service calls, installations, and maintenance appointments.
- Ensure efficient scheduling of technicians and maintain clear communication with customers.
- Prioritize emergency calls and adjust schedules as needed to meet customer demands.
Qualifications:
- Previous experience as a dispatcher, preferably in the HVAC, plumbing, or service industry.
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills.
- Ability to handle high-pressure situations and prioritize tasks effectively.
- Proficiency in dispatch software, scheduling tools, and Microsoft Office Suite.
- Customer service experience with a positive and professional attitude.
