What are the responsibilities and job description for the Chief Operating Officer position at Express Employment?
Top Job
Located in Roseburg, OR
Salary : DOE
Chief Operating Officer
Essential Duties and Responsibilities :
Strategic Operational Leadership & Execution
- Develop and implement comprehensive operational strategies that convert companies strategic plan into tangible, performance-driven outcomes.
- Establish and monitor performance metrics to ensure operational efficiency, high-quality service delivery, and continuous improvement.
- Optimize internal systems to support data-driven decision making and superior customer experiences.
- Program Oversight, Integration & Performance
- Oversee the operational aspects of diverse, impact-driven programs, ensuring their seamless integration and alignment with companies' strategic objectives and funding streams.
- Drive the execution of initiatives that enhance service outcomes, ensuring that all programs deliver measurable impact without mission creep.
- Foster collaborative relationships across program teams guarantee that service delivery is both cohesive and responsive to community needs.
- Team Leadership & Development
- Mentor and support department directors and program managers, cultivating a culture of accountability, innovation, and high performance.
- Lead cross-functional teams by providing clear direction, continuous coaching, and performance feedback to ensure excellence in execution and service.
- Work with senior leadership to ensure that staffing, training, and development initiatives are in place to support integrated, high-performing teams.
- Occasionally present operational updates and strategic recommendations to the board or board committees.
- Collaborative Funding and Grant Management
- Collaborate with the CEO and Resource Development Officer to develop and refine grant and funding strategies that align with program priorities and operational goals.
- Contribute to grant writing and reporting efforts as needed, ensuring that funding supports both programmatic and operational excellence.
- External Engagement & Collaboration
- Maintain constructive relationships with key community leaders, funders, and advocacy groups to support operational initiatives.
- Contribute operational insights during discussions with external partners to ensure companies service delivery remains effective and aligned with broader community needs.
- Representing companies in targeted meetings and forums where operational perspectives are valuable for shaping collaborative opportunities.
- Work with external contacts on an as-needed basis to explore ideas that enhance operational efficiency and sustainable outcomes.
- Skills and Competencies
- Visionary Leadership : Ability to set and communicate a clear vision for programs that align with companies' mission and strategic priorities.
- Strategic Operational Management : Ability to oversee administrative functions while supporting mission-driven program delivery.
- Strategic Thinking : Capacity to develop innovative strategies to meet evolving community needs.
- Data-Driven Decision Making : Skilled in using metrics and evaluations to drive program improvements.
- Collaboration : Strong interpersonal skills to engage effectively with internal teams, residents, and community partners.
- Fairness & Compliance : Strong understanding of non-discrimination policies and equitable service delivery.
- Process Improvement : Capacity to enhance organizational workflows and optimize resources allocation.
- Minimum Requirements
- Minimum of 10 years of progressive leadership experience in program management, service delivery, operations, or a related field, with at least 5 years in a senior management role.
- Proven track record of designing and implementing successful, high-impact programs for underserved communities.
- Familiarity with program funding mechanisms and compliance requirements.
- Experience in building cross-sector partnerships and advocating for community-driven solutions.
- Commitment to companies' mission and values, with a focus on serving all communities effectively.
Jennifer
Express Office : Roseburg
741 Northeast Garden Valley Boulevard
Roseburg, OR 97470
