What are the responsibilities and job description for the CHIEF OPERATING OFFICER position at Express Employment?
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Located in Roseburg, OR
Salary : DOE
Chief Operating Officer
Essential Duties and Responsibilities :
Strategic Operational Leadership & Execution
Develop and implement comprehensive operational strategies that convert companies strategic plan into tangible, performance-driven outcomes.
Establish and monitor performance metrics to ensure operational efficiency, high-quality service delivery, and continuous improvement.
Optimize internal systems to support data-driven decision making and superior customer experiences.
Program Oversight, Integration & Performance
Oversee the operational aspects of diverse, impact-driven programs, ensuring their seamless integration and alignment with companies' strategic objectives and funding streams.
Drive the execution of initiatives that enhance service outcomes, ensuring that all programs deliver measurable impact without mission creep.
Foster collaborative relationships across program teams guarantee that service delivery is both cohesive and responsive to community needs.
Team Leadership & Development
Mentor and support department directors and program managers, cultivating a culture of accountability, innovation, and high performance.
Lead cross-functional teams by providing clear direction, continuous coaching, and performance feedback to ensure excellence in execution and service.
Work with senior leadership to ensure that staffing, training, and development initiatives are in place to support integrated, high-performing teams.
Occasionally present operational updates and strategic recommendations to the board or board committees.
Collaborative Funding and Grant Management
Collaborate with the CEO and Resource Development Officer to develop and refine grant and funding strategies that align with program priorities and operational goals.
Contribute to grant writing and reporting efforts as needed, ensuring that funding supports both programmatic and operational excellence.
External Engagement & Collaboration
Maintain constructive relationships with key community leaders, funders, and advocacy groups to support operational initiatives.
Contribute operational insights during discussions with external partners to ensure companies service delivery remains effective and aligned with broader community needs.
Representing companies in targeted meetings and forums where operational perspectives are valuable for shaping collaborative opportunities.
Work with external contacts on an as-needed basis to explore ideas that enhance operational efficiency and sustainable outcomes.
Skills and Competencies
Visionary Leadership : Ability to set and communicate a clear vision for programs that align with companies' mission and strategic priorities.
Strategic Operational Management : Ability to oversee administrative functions while supporting mission-driven program delivery.
Strategic Thinking : Capacity to develop innovative strategies to meet evolving community needs.
Data-Driven Decision Making : Skilled in using metrics and evaluations to drive program improvements.
Collaboration : Strong interpersonal skills to engage effectively with internal teams, residents, and community partners.
Fairness & Compliance : Strong understanding of non-discrimination policies and equitable service delivery.
Process Improvement : Capacity to enhance organizational workflows and optimize resources allocation.
Minimum Requirements
Minimum of 10 years of progressive leadership experience in program management, service delivery, operations, or a related field, with at least 5 years in a senior management role.
Proven track record of designing and implementing successful, high-impact programs for underserved communities.
Familiarity with program funding mechanisms and compliance requirements.
Experience in building cross-sector partnerships and advocating for community-driven solutions.
Commitment to companies' mission and values, with a focus on serving all communities effectively.
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