What are the responsibilities and job description for the CSR Technical Support I position at Express Employment?
Top Job
Located in Newberg, OR
Salary : $20.00 - $28.00 / hour
The Customer Service Technical Support I representative will maintain a high level of exceptional technical support and service, efficiently following procedures and processes set in place to ensure customers' support needs are met.
Primary Duties and Responsibilities : (include, but not limited to) :
- Routinely interacts with customers taking daily orders.
- Answers technical questions surrounding product line.
- Enters customers' orders accurately and quickly.
- Maintains professionalism while ensuring strategic statements are met.
- Reports customer issues & on-time delivery issues daily.
- Completes RMA process when necessary and communicates to customer to ensure completion in a timely manner.
- Control upkeep of all sales records.
- Utilizes CRM system to capture pertinent data.
- Analyzes and evaluates problems and makes decisions accordingly with input.
- Assists in creating and evaluating technical support documentation and provides usability feedback to Marketing and Engineering.
Educational and Skill Requirements :
20.00 - $28.00 / hour
MacAdmin
Express Office : McMinnville
733 Northeast Baker Street
McMinnville, OR 97128
Salary : $20 - $28
