Financial Assistance Specialist

Top Job

Located in Bend, OR

Salary : $20.17-$24.70

Job Title : Financial Assistance Specialist

Department : Single Billing Office

Reports To : Customer Service Supervisor

Typical Pay Range : $21.54 - $26

Our Vision : Creating America's healthiest community, together

Our Mission : In the spirit of love and compassion, better health, better care, better value

Our Values : Accountability, Caring, and Teamwork

Location : Bend, OR

Departmental Summary :

The Single Billing Office provides many services to our multi-hospital and medical group organization, focusing on the patient's financial experience along the entire continuum of care. Our goal is to deliver a delightful, transparent, and seamless experience to our patients and customers that captures and collects the revenue earned in a quality, efficient, and timely manner.

Position Overview :

This position is responsible for reviewing and processing all financial assistance applications received according to the financial assistance program guidelines established by the System. It does not directly manage any other caregivers.

Essential Functions and Duties :

• Provide patients with financial assistance applications and track and process all documentation required to evaluate patients for assistance programs.
• Process financial assistance applications in alignment with all applicable policies, procedures, and regulatory guidelines.
• Answered customer service inquiries from patients and other departments received via mail, phone, and email.
• Manage financial assistance application processing within regulated timelines, including applying account holds and vendor activities, such as temporary holds from collection activities or account recalls.
• Follow up with patients on incomplete financial documentation to finalize the financial application process.
• Provide a detailed review of all account balances eligible for financial assistance.
• Post applicable financial assistance adjustments in SBO health information systems.
• Provide synopsis and present recommendation for financial assistance approval / denial to SCHS management by sign-off levels as documented in the policy.
• Update and maintain federal poverty guideline information and other regulatory requirements that impact policy or internal application processing procedures.
• Enter clear and concise documentation in the SBO health information system(s).
• Provide information about and coordinate payment plans.
• Review and verify insurance eligibility and correspondence.
• Maintained knowledge of department and organizational structure, workflow, and operating procedures.
• Support the vision, mission, and values of the organization in all respects.
• Support Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provide and maintain a safe environment for caregivers, patients, and guests.
• Deliver customer service and / or patient care in a manner that promotes goodwill and is timely, efficient, and accurate.
• May perform additional duties of similar complexity within the organization, as required or assigned.

Education :

Licensure / Certification / Registration :

Experience :

Personal Protective Equipment :

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Physical Requirements :

Please call 541-389-1505 to schedule an interview with an employment specialist.

3124OS

Express Office : Bend

296 Southwest Columbia Street

Suite B

Bend, OR 97702

Salary : $20 - $25