What are the responsibilities and job description for the Operations Manager position at Express Employment?

Job Description

Located in Scottsdale , AZ

Salary : $60,000-$70,000 per year

Job Description : Supervise the daily operations of the Front Desk and Food & Beverage departments to maximize revenues and profits while attaining optimal guest satisfaction.

Essential Job Functions :

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and / or termination when appropriate.
Respond to guests' special requests, needs, problems, issues, and concerns, and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
Implement company programs and supervise the daily operations of the Front Desk and Food & Beverage to comply with SOPs and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
Supervise the Guest Service Agents, Hosts, Bartenders, Cooks, and breakfast attendants.
Remain calm and alert, especially during emergency situations and / or heavy hotel activity, serving as a role model for clerks and other employees.
Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising the approach to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.

Required Skills and Abilities :

Minimum of 5 years of Hotel Management Experience.

Self-starting personality with an even disposition.

Maintain a professional appearance and manner at all times.

Ability to communicate well with guests.

Must be willing to 'pitch-in' and help co-workers with their job duties and be a team player.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information to resolve conflicts.

Basic mathematical skills and considerable skill in using a calculator to prepare moderately complex mathematical calculations without error.

Ability to access and accurately input information using a moderately complex computer system.

Ability to stand, walk, and continuously perform behind the front desk.

Ability to observe and detect signs of emergency situations.

Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.

Ability to establish and maintain effective working relationships with associates, customers, and patrons.

How to Apply : If you are passionate about providing exceptional guest experiences and have the skills and qualifications required for this role, we invite you to apply online. Please submit your resume today or call our office for an immediate interview.

3069SE

Express Office : Phoenix (Southeast)

4501 East Thomas Road

Phoenix, AZ 85018

Salary : $60,000 - $70,000

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