What are the responsibilities and job description for the Tire Service Tech / Advisor position at Express Employment?
Located in Centralia, WA
Salary : $19-$22 / DOE
Overview
Our Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle's needs. A Service Advisor must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, Medium Truck, TBR, Ag and Basic Mechanical.
Responsibilities
- Perform All Duties and skills of a Service Advisor
- Understand the skills and processes of Service Technician II (Retail & Commercial)
- Conducting an in-depth inspection of the customer's vehicle to identify apparent tire and level II mechanical issues.
- Documenting the customer's concerns and collecting relevant information.
- Recommending tires and basic services based on the vehicle's condition and the customer's concerns.
- Providing clear explanations of recommended tires and / or services, including costs and timeframes.
- Providing customers with accurate cost estimates for proposed tires and / or basic services.
- Scheduling of tires and basic mechanical service
- Higher level of communication with service technicians and customers.
- Suggest preventive maintenance services and recommend additional services when appropriate.
- Educating customers about the importance of routine maintenance.
- Ordering necessary Tires for customers.
- Understanding inventory and ensuring the availability of required tires.
- Educating customers on tire and basic service best practices and answering questions.
Qualifications
Need more information about this job?
Contact our office at 360-330-9050 and speak to a friendly member of our staff!
https : / / www.expresspros.com / centraliawa /
About us :
Express Employment Professionals works with job seekers to help find the right job for their skills and experience. We have a variety of jobs available, including full-time, part-time, and temporary positions. As one of the leading staffing companies in North America, State, and Location Name, we're ready to help you take the next step in your career.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, genetic information, veteran status, or disability status.
3365ST
Express Office : Centralia
115 South Tower Avenue
Centralia, WA 98531
Salary : $19 - $22
