What are the responsibilities and job description for the Inside Sales Specialist position at Express Flooring?
Job Description
Job Description
Express Flooring , a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.
As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring , we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees.
If you are ready to take on challenges, demonstrate your problem-solving skills, and genuinely care about providing exceptional service, we invite you to join our team at Express Flooring .
As a member of the Inside Sales team, your role would be to help support not only our Design Consultants, but also our customers. At Express Flooring, we strive to provide an incredible customer experience throughout our entire appointment and installation process. As an IS team member, you would be an integral part of that process! If you are great with people, are driven and like to help provide solutions, this is the role for you!
Essential Functions
- Take inbound calls from our salespeople from their sales appointments to help them with pricing or other miscellaneous support.
- Follow-up on jobs going into Sales Hold due to information missing.
- Handle rehash opportunities with customers who didn't purchase during their initial visit.
- Taking calls from our salespeople with questions (Technical, Sales Related, Stock Check Calls).
- Work towards the retention of Customers wanting to cancel their projects.
- Completing change orders or contracts digitally.
- Provide feedback to Sales Manager for coaching opportunities for Design Consultants (DC).
- Attain Inside Sales goals and revenue objectives.
- Schedule reselections when needed for appointments for DC to return.
- Provide primary support to markets during Sales Manager PTO.
- Other duties and tasks as needed by Leadership.
Qualifications
Salary plus bonus offered
Full compensation packages are based on candidate experience and relevant certifications.
Compensation Range
50,000—$55,000 USD
Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Salary : $50,000 - $55,000
