What are the responsibilities and job description for the Automotive Service Manager position at Express Oil Change & Tire Engineers?
The Automotive Service Manager reporting to the Store Manager will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highlymotivated team environment and working closely with the Service Team to improve their performance through handson presence in the store by efficiently developing and coaching team members and executing store processes & procedures.
Primary Responsibilities include (but are not limited to) :
- Specific duties for this customer service role include but are not limited to :
- Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
- Supervising technicians and service personnel planning and scheduling their duties assigning work and following up on completion of assignments
- Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards
- Working directly with customers in areas of sales service customer opportunities adjustments etc.
- Evaluating performance and productivity of all service department personnel
- Managing parts inventory and outside purchases ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all inhouse parts when needed
- Ensuring store safety including the use of and maintenance of safety equipment
- Ensuring equipment / hardware layout and positioning within the service department
- Supervising shop area equipment and teammates for compliance with company safety procedure
- Coaching personnel on enforcing wheel torqueing process
- Ensures that proper inspections are being conducted
Qualifications : We are looking for :
Additional Information :
All of your information will be kept confidential according to EEO guidelines.
Physical Requirements :
By completing this application you are agreeing that you are able to meet the physical requirements listed for this role.
Remote Work : Employment Type :
Fulltime
Key Skills
Sales Experience,Mechanic Experience,Customer Service,Dealership Experience,GM Vehicles,Management Experience,Upselling,Auto Service Management,Automotive Repair,Computer Literacy,Leadership Experience,Automotive Service
Experience : years
Vacancy : 1
