What are the responsibilities and job description for the Product Support Analyst position at Extant Aerospace?
The Role:
**To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.**
The Ideal Candidate:
- Will have the correct balance of intellectually curiosity and be enthusiastic about exploring the unknown
- Have a bias for action and own a proven track record of getting results
- Be prepared to make mistakes but learn from them, be open to feedback and willing to be coached
- Will have a desire to advance in the business, this may be into lateral roles in an effort to gain a broad business perspective
Role & Responsibilities
- Responsible for customer interaction regarding inquiries, processing and tracking incoming requests for quotes.
- Processing and tracking customer orders, providing information about products and services, and coordinating returns (RMAs).
- Works with customers and/or distributors to receive accurate account of equipment failures. Focus of work may be in pre-sale, post-sale, or both.
- Maintains direct contact with customers. In addition, responds to customers? needs and records details of customer contacts and actions taken.
- Develops and maintains positive business relationships with customers, which can substantially affect service and/or product revenue(s).
- Coordinates priorities with Operations and Repairs team. Works closely with Program Management/Sales team.
- Respond to Requests for Proposals in a timely and compliant manner and analyze quotes and proposals to ensure targets are met.
Minimum Education/Experience:
- Bachelor?s degree or equivalent combination of education and direct experience, prefer an advanced degree such as an MBA
- Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment
- Proficiency in Microsoft Office Suite
