What are the responsibilities and job description for the Night Laundry Attendant position at Exteded Stay America Hotel- Pacilli Place?
Job Summary
We are seeking a dedicated and friendly Guest Service Agent to join our team at a vibrant hotel environment. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a pleasant stay. This role involves managing reservations, addressing guest inquiries, and maintaining the cleanliness and organization of the front desk area.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage guest check-in and check-out processes efficiently.
- Handle reservations, modifications, and cancellations in accordance with hotel policies.
- Respond promptly to guest inquiries regarding hotel services, local attractions, and amenities.
- Maintain cleanliness at the front desk area and ensure all materials are organized.
- Collaborate with housekeeping to ensure rooms are clean and ready for guests, including overseeing laundry services such as dry cleaning when necessary.
- Address any guest complaints or issues with professionalism and urgency, ensuring guest satisfaction.
- Process payments accurately and maintain records of transactions.
- Assist in promoting hotel services and upselling additional amenities to enhance the guest experience.
Requirements
- Previous experience in a customer service role, preferably in a hotel or hospitality setting.
- Strong communication skills with a focus on providing excellent customer service.
- Ability to work flexible hours, including weekends and holidays as needed.
- Detail-oriented with strong organizational skills to manage multiple tasks effectively.
- Familiarity with hotel management software is a plus but not required.
- A willingness to learn about hotel operations, including cleaning protocols for rooms and laundry services.
Join our team as a Guest Service Agent where you can make a positive impact on our guests' experiences while working in a dynamic environment!
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: 32 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Overnight shift
Ability to Relocate:
- Mount Laurel, NJ 08054: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17