General Manager

Extell Hospitality Services

Extell Hospitality Services

Extell Hospitality Services is a dynamic extension of Extell Development Company, blending expertise in asset management, hotel and food & beverage operations with fiscal precision and innovative marketing. Headquartered in New York City and Deer Valley, Utah, Extell Hospitality Services is committed to elevating the art of hospitality with strategic, results-driven excellence.

Location

Nestled within the picturesque landscape of Deer Valley, Utah, the Canopy by Hilton at Deer Valley is located adjacent to the Jordanelle Express Gondola Deer Valley providing guests with easy access to skiing during the season. Canopy at Deer Valley will boast an enchanting evolution of this renowned ski destination over the years. As guests embark through the seasons, experiencing the thrill of downhill descents and the tranquility of snow-laden forests, all while enveloped in the warmth and hospitality of the Canopy at Deer Valley.

Overview

We are seeking an experienced General Manager to lead our Canopy by Hilton at Deer Valley, a high-profile property under the Hilton franchise, self-managed by Extell Hospitality Services (EHS). This role requires an individual who combines strong leadership with a deep understanding of a mountain resort market, exceptional financial acumen, strong lifestyle food & beverage background and a keen eye for integrating multiple sub-brands within a cohesive hospitality story.

Key Responsibilities

• Oversee all operations of the 180-room property, including an extensive and elevated food & beverage program, ensuring excellence in guest experience and service delivery.
• Drive sales and marketing strategies with a strong focus on digital marketing, customer acquisition, and brand loyalty program engagement.
• Be well-versed in Hilton booking platforms, loyalty program operations, fee structures, brand food & beverage programs and compliance requirements.
• Execute and report in alignment with Hilton brand standards and guidelines.
• Lead and manage pre-opening and opening activities, establishing operational excellence from day one.
• Experience overseeing extensive food & beverage outlets and their integration into the overall Canopy brand experience.
• Drive operational efficiency, productivity, and creative problem-solving within the team.
• Ensure financial targets are met, supervising budgets, forecasting, and reporting.
• Cultivate a culture of excellence and innovation, adapting strategies to stay competitive in the highly competitive Deer Valley resort market.
• Implement effective labor management practices in line with the complexities of a seasonal resort market.

Qualifications

• Experience: Minimum of 5 years’ experience as a General Manager in a full-service hotel with a minimum of 2 years in an upscale property.
• Education: Bachelor’s degree
• Preferred Experience:
  • Proven experience as a General Manager in a similar high-profile property, ideally in resort markets.
  • Luxury/Upscale Lifestyle experience.
  • In-depth knowledge of seasonal resort markets.
  • Experience with Hilton systems and processes.
• Skills:
  • Expertise in pre-opening and opening of large-scale hotels.
  • Demonstrated success in sales and marketing, with a focus on digital channels.
  • Strong financial acumen, with experience overseeing budgets, revenue strategies, and third-party financial oversight.
  • Ability to manage and integrate diverse F&B concepts into the larger hotel operation.
  • Experience with retail relationship management and partnerships.
  • Innovative thinker with a track record of driving productivity and operational efficiency
  • Critical thinker with extensive knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget/forecasting, quality assurance programs, hospitality law, and long-range planning.
  • Exceptional communication, interpersonal and presentation skills
  • Proven leadership and team management experience
  • Ability to adapt and thrive in a fast-paced environment.
  • In-depth knowledge of hospitality industry reporting, regulations, and best practices
• Technical Skills: Proficiency in Hilton systems, reporting, and loyalty program management. Additional proficiencies in Microsoft Excel, Word, and PowerPoint and other relevant software.

Why Join Extell Hospitality Services?

EHS is dedicated to delivering exceptional hospitality through operational excellence and innovative strategies. This role provides an opportunity to lead a high-profile property and contribute to the success of a flagship operation in one of the world’s most dynamic environments.

Additional Considerations:

• Benefits: Comprehensive health, dental, vision, 401(k), and other standard benefits.