What are the responsibilities and job description for the Front Desk Agent position at EXTENDED STAY AMERICA?
Job Overview
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes, including handling reservations and payments.
- Provide information about hotel amenities, services, and local attractions to enhance guest experiences.
- Address guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain accurate records of guest information and transactions using hotel management software.
- Assist with night audit duties as required, ensuring all financial transactions are accurately processed.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Handle phone calls efficiently using phone systems, directing inquiries to appropriate departments as needed.
Skills
- Strong background in guest services with a focus on hospitality excellence.
- Experience in hotel management or hospitality management is preferred.
- Proficient in using front desk software and phone systems for efficient operations.
- Ability to perform night audit tasks when necessary.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent customer service skills with a friendly demeanor and problem-solving abilities.
- Attention to detail and strong organizational skills to manage multiple tasks effectively.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.00 - $17.00 per hour
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Evening shift
- Overnight shift
Ability to Commute:
- Romulus, MI 48174 (Required)
Ability to Relocate:
- Romulus, MI 48174: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $17
