What are the responsibilities and job description for the Hotel Liaison Representative position at Extended Stay America?
Job Overview:
Responsibilities and Requirements
We are seeking a highly motivated and detail-oriented Night Service Rep Part Time to join our team at Extended Stay America. As a representative of our brand, you will be the face of our hotel, providing exceptional service to our guests and ensuring that their stay with us is memorable.
Your primary responsibility will be to attend to guests' needs during overnight hours, which may include handling guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins.
To succeed in this role, you must possess excellent communication skills, both written and verbal, and be able to respond to business needs promptly and professionally. You will work closely with our team to ensure seamless operations and provide exceptional service to our guests.
- Main Job Duties
- Provide exceptional guest service during overnight hours, attending to their needs promptly and professionally.
- Handle guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins.
- Maintain control of all hotel keys, including safeguarding from mishandling or theft.
- Log keys in and out, when necessary.
- Organize, confirm, process, and conduct limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary.
