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Customer Service Representative

Extension, Inc
Wixom, MI Full Time
POSTED ON 2/19/2025
AVAILABLE BEFORE 5/17/2025

Extension is seeking a Customer Service Representative for a Direct Hire opportunity with one of our clients located in Wixom, Michigan.

About Our Client :

  • Career Advancement
  • Quarterly Bonuses
  • Generous PTO / Benefit Packages
  • OT opportunities

Key Objectives / Role Responsibilities :

  • Communicate with customers, outside sales reps, & vendors via phone and email
  • Provide updates on shipping, delays, quotes, etc
  • Troubleshoot customer complaints, assist with processing orders, account errors, billing, etc.
  • Provide updates on work orders / close out completed orders
  • Assist with inventory control and prepare reports as needed
  • Stay up to date on product knowledge

    • Desired Skills & Qualifications :

  • Industry experience - plumbing, construction, and / or waterworks
  • ERP experience
  • Must be a team player and show willingness to help where needed
  • Posses a true passion for customer service

    • Salary Information :

  • Starting pay : $22 / hr based on experience

    • We’re looking forward to connecting with you and are excited to help you make your next career move!

    Salary : $22

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