Demo

Customer Success Manager

Extension, Inc
Milwaukee, WI Full Time
POSTED ON 2/21/2025
AVAILABLE BEFORE 3/22/2025

Extension is seeking a Customer Success Representative for a DIRECT HIRE opportunity with one of our clients located in Milwaukee, WI.


About Our Client

  • Industry leader - super high tech company
  • Financially stable but with innovative, startup feel
  • Hybrid work environment
  • Passionate leadership


Key Objectives / Role Responsibilities

  • Manage a book of business, creating a growth strategy for each
  • Manage license contracts and revenue
  • Run quarterly customer reviews with leadership and customer success team support, providing business solutions
  • Work across departments to ensure quarterly goals are reached
  • Forecast and plan organic revenue quarterly and annually
  • Provide legendary customer service with the help of our sales, product support, and customer success teams
  • Develop and oversee customer retention
  • Learn and recognize triggers based on customer behavior and engage with customers who request to terminate or downgrade service


Desired Skills & Qualifications

  • 3 years of Account Management experience.
  • Experience with digital marketing platforms and ecommerce platforms, and a real passion for new technologies.
  • Proficient in Microsoft Office/Google Cloud, with the ability to become familiar with corporate-specific programs and software, including CRM.


Salary Information

  • $70k/year DOE

Salary : $60,000 - $70,000

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