Implementation Consultant

What You Will Do: 

Manage a large portfolio of new and existing customers with emphasis on a consultative approach. The Implementation Consultant will: 

• Lead end-to-end WMS implementation projects, from design to post-go-live support
• Conduct detailed requirements gathering and process analysis with warehouse operators, IT, and leadership stakeholders
• Design and configure workflows that align with best practices and client-specific needs (e.g., receiving, put-away, picking, packing, shipping, returns) across Extensiv's suite of products
• Manage and coordinate system integrations (e.g., ERP, TMS, EDI, e-commerce platforms)
• Deliver user training and ensure smooth knowledge transfer to end users and Super Users
• Facilitate user acceptance testing (UAT), go-live planning, and hyper-care support
• Identify risks early, build mitigation plans, and maintain momentum throughout the project
• Partner closely with Product, Engineering, and Customer Success to represent the voice of the customer
• Serve as a strategic advisor through our Premium Account Services program that focuses on continuous improvement, product adoption, and optimizing warehouse operations
• Key goals include; ensuring customer renewals, increasing customer lifetime value, improving NPS, and maintaining a high CSAT score, 70% billable utilization, 80% budget attainment, and 80% on time completion
• Travel to customer sites for onsite implementation, consultation, warehouse launches, and training (expected 25% travel, up to 50%)
• Deliver high quality customer experience to ensure success within a customer’s first year with Extensiv 
  

You Bring/Are:   

• 4–7 years of experience in WMS implementation, supply chain consulting, or warehouse operations
• Deep understanding of warehouse operations and workflows, especially in 3PL, distribution, or e-commerce environments
• Independent, self-actuated, self-starter with the ability to effectively and successfully manage high-profile accounts   
• Strong analytical and problem-solving skills with a process improvement mindset
• Excellent project management and organizational skills   
• Strong understanding of business processes and the ability to translate customer requirements into technical solutions  
• Process-oriented and obsessively organized   
• Ability to work in a very fast-paced, constantly evolving, team environment   
• Ability to travel ~25%   
  

Bonus Points If You Have:   

• Salesforce, TaskRay, and Utilization tracking tools
• Project Management Certifications
• Lean Six Sigma Certifications

About Us: 

We look for team players/authentic people that strive for excellence and aren’t afraid to be themselves while they do it — because that’s what special teams are made of. If you’re ready to make an impact, take on responsibility, and be a part of our team, then apply to join our team. Our promise is to enable and equip you for long-term success, all while being surrounded by good people looking to do amazing work. 

We value and understand our employees’ needs for a healthy work life balance. In doing so we offer:

• Generous and flexible paid time off plan
  
• Paid parental leave policy
  
• Employee resource groups 
  
• Medical plans from your choice of providers including Kaiser and Cigna 

To create the highest-performing team of professionals, Extensiv focuses on recruiting a dynamic, diverse, and inclusive team that represents our customers and greater communities. To increase diversity, Extensiv’s recruiting and hiring efforts focus on attracting individuals that are diverse in thought, experience, age, race, ethnicity, gender identity, sexual orientation, religion or belief, nationality, disability, veteran status, and any other protected status. 

Teams at Extensiv are expected to empower, engage, and hold their peers accountable for nurturing an inclusive environment where every individual has an equal opportunity to advance and be fairly compensated for their work. 

Extensiv strives to provide competitive market-informed compensation based on a candidate's knowledge, skills, and experience. Exact compensation may vary based on skills, experience, and location. The targeted compensation range for this position is $90,000 - $110,000. 

Extensiv does not accept unsolicited resumes from recruitment agencies or search firms and is not responsible for any fees related to unsolicited resumes. 

Salary : $90,000 - $110,000