What are the responsibilities and job description for the Loan Servicing Specialist I position at External?
- Performs various loan file maintenances as requested.
- Audits reports to ensure accuracy and compliance with Georgia United’s processes and procedures.
- Supports members and branches by answering questions regarding insurance claims.
- Maintains and updates members’ GAP, debt and disability claims in the system.
- Processes collateral protection premium add-ons, refunds and interest refunds. Processes dept protection, GAP and warranty remittances and claims.
- Processes warranty cancelations and total loss warranty claims.
- Responsible for correcting loan file maintenance errors.
- Research and resolve record keeping errors or discrepancies.
- Supports members and branches by answering loan servicing questions within different communication platforms.
- Completes required reports as requested.
- Investigates, processes and responds to credit disputes and discrepancies accordingly and timely. Including communication with the Credit Reporting Agencies (CRA) and updating credit reporting using the CRA approved system, E-Oscar.
- Monitors and tracks credit dispute requests to identify potential service or system deficiencies or issues.
- Keeps management informed of any significant problems with loan servicing, significant insurance claims problems and/or file maintenance issues.
- Serves as backup for title processing for the local and out of state Department of Motor Vehicles offices.
- Responsible for processing letter of guarantees and vehicle loan payoffs notifications. Submits electronic and paper titles to dealerships when loans are paid off.
- Responsible for lien operations, such as release requests and processing Credit union liens on titles used for collateral.
- Responsible for other functions and duties as assigned within the department.
- Other duties as assigned.
- Participates in vendor training.
- Suggests & recommends process improvements to increase efficiency.
- Assists UX department with performing end user testing & provides constant feedback to support process improvement initiatives.
- Responsible for projecting and maintaining the Credit Union’s professional reputation with members by adhering to professional standards of conduct.
- Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s purpose, mission and core values.
