Senior Specialist, Event Registration & Technology

Summary The Senior Specialist, Event Registration & Technology, is a key member of SHRM’s Event Strategy and Experience team, responsible for the innovation, planning, and execution of SHRM’s Annual Conference and specialty conference portfolio serving 1,000 to 26,000 attendees. The Senior Specialist leads all aspects of event registration management for both in-person and virtual events, while also supporting event technology, accessibility, accommodations, and other logistics.   Driven by top-notch customer service, the Senior Specialist remains calm under pressure, thrives on auditing and analyzing data to project registration and revenue trends, and is tech-savvy with an interest in the latest event technologies. They ensure SHRM conferences set the gold standard in accessibility and accommodations. As a team player, they excel in a fast-paced environment, solve problems quickly, build relationships, and manage multiple projects and events simultaneously.   Responsibilities Event Registration, Technology & Attendee Services Management Lead the end-to-end management of event registration & technology, including pre-event planning, onsite execution, space design and signage. Supports our event technology stack including projects such as integrating and testing virtual platforms, websites, and conference apps. Reviews projects for user experience (UX) and clarity. Must have strong interest in technology trends and solutions and previous experience project managing API integrations. Strategizes and collaborates with external vendors to deliver on event registration & technology including app delivery, attendee services materials (e.g. floorplans) and logistical needs. Participates in event registration & technology integrations and assists in project managing timelines and overall product delivery.  Manages the creation of the event app and various assets, including timelines for creative tickets, maps, functionality, and app alerts. Creates, tests, and monitors policies, procedures and registration rates.  Creates, tests, and monitors event products in NetSuite and other SaaS platforms. Audits and analyzes registration data and trends on a daily, weekly, monthly and as needed basis. Builds strong relationships with both internal and external stakeholders with vendors and across departments including Accounting, Customer Experience, IT, eCommerce, Business Intelligence, Enterprise and more. Leads and coordinates onsite attendee services team and security needs, as well as provide training and management. Manages, orders and assembles the onsite registration materials process from start to finish including badges, bags, lanyards, conference notebook and printed materials, SHRM and sponsor branded items. Collaborates with the Market Research team and across events teams to create post-event  attendee surveys, analyze data and report out insights to larger events team. In collaboration with event programming, event engagement and partnerships team and Marketing teams, create attendee logistical email cadence including housing reminders, know before you go, event updates, app alerts, etc. Develops and provides reports to appropriate stakeholders for data analysis. Accessibility & Accommodations (A&A) Collaborates and delivers on SHRM conference accessibility & accommodations based on an attendee’s journey from start to finish. Manages scheduling services, logistics, staffing, and training for our A&A offerings which include but not limited to American Sign Language (ASL) and Communication Assisted Real-time Translation (CART) interpreters, other hard of hearing services, foreign language translation, mobility assistance such as scooters and wheelchairs, gender neutral restrooms, lactation and wellness rooms, reserved seating, and more. Through registration data collection of demographics, dietary requirements, allergies, and/or special needs, ensures all accessibility requests are met at SHRM events. Stays abreast of ADA policies and contributes to making SHRM conference accessibility & accommodation services are best in class. Event Logistics Supports other areas of event experience delivery which may include floorplans, line management, food and beverage, transportation, freight management, budget management, and more. Performs other duties as assigned to support SHRM events. Other Duties Represents SHRM guiding principles in all dealings with a specific emphasis on raising SHRM’s profile within the business events industry. Other duties as assigned.   Education & Experience Requirements Education: Bachelor’s degree in Business, Marketing Communications, Hospitality, Public Relations, or equivalent relevant work experience/training. Experience: At least five to eight (5-8) years of progressively complex event registration experience in a similar work environment and role, preferably with medium to large brand(s) or organizations and conferences with 1,000 to 25,000 attendees. Clear demonstration of successful project management with in-person, hybrid and virtual meetings and conferences.   Knowledge, Skills & Abilities Strong project management, customer service, collaboration, and time management skills. Consistent attention to detail, organization, and prioritization, with an ability to manage complex projects. Innovative, strategic, and forward thinking. Self-starter attitude, collaborative spirit, and ability to be flexible and move quickly in a fast-paced environment. Flexible and agile, can creatively problem solve under pressure. Strong ability to build relationships with both internal and external partners. Clear written and verbal communication skills. Good judgment skills and adherence to deadlines. Proficiency in CRMs or other registration and financial management SaaS platforms, specifically Netsuite, RainFocus, Confluence, Microsoft Excel, Word, PowerPoint, Outlook, and Slack.   Certifications N/A   Physical Requirements This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include: Prolonged periods of sitting at a desk and working on a computer. Frequent use of hands and fingers for typing, handling documents, and using office equipment. Occasional standing, walking, bending, and reaching. Ability to lift and carry up to 30 pounds as needed. Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.   Work Environment Hybrid Position (3 Days In-Office, 2 Days Remote): This position follows a hybrid work schedule, requiring in-office presence [three days per week] and remote work [two days per week]. Core work hours will be designated by the department.  The office environment includes a standard workstation setup with collaborative spaces, while remote work requires a reliable high-speed internet connection and a suitable home workspace. Employees must maintain availability during standard business hours and adhere to company policies for both in-office and remote work. Travel: 20 – 30%   #LI-Hybrid   The hiring range for this position is $75,000 to $95,000 per year. This range is an estimate and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives.

Salary : $75,000 - $95,000