What are the responsibilities and job description for the Universal Associate (Bilingual- Spanish Speaking) position at External?
Identifies, recommends, and promotes products and services to build a financial relationship in alignment with the Credit Union’s business strategy. Counsels’ members regarding money management and financial matters.
Presents and explains Credit Union services and products to members. Performs daily member services, such as opening and closing accounts, and account research.
Resolve member account discrepancies by performing file maintenance and account changes as needed. Assist with the escalation of complex transactions when required.
Demonstrates awareness and willingness to achieve Credit Union, branch, and individual goals. Recommends appropriate products and services to meet or exceed these goals, using consultative conversations to assess the member’s needs.
Interviews and gathers preliminary documents to originate, process, and close consumer loans.
Evaluates and verifies loan application and credit criteria. Computes debit ratios and verifies employment and income. Determines value of collateral and recommends loans for approval. Notifies applicants of loan decisions and requests additional information, if required.
Coordinates and processes closings. Ensures that each loan is promptly and properly prepared, documented, processed, and disbursed in accordance with the Credit Union’s loan quality standards.
Assists in servicing loans by processing items such as payoffs, refinances, loan workout arrangements, address changes, payment extensions, collateral releases, and payment due date changes.
Welcome and direct members visiting the branch, creating a positive member experience from start to finish.
Processes transactions that cannot be completed through automated channels in the branch. Maintains a balancing record that meets established standards for transactions performed. Assists members who are performing transactions in the ATM machines at the branch.
Completes branch operational duties, including ensuring branch security procedures are followed, assisting with monthly branch audit responsibilities, assisting with the internal review checklist, and compiling reports as required.
Assists with controlling branch cash, including balancing cash drawers, the branch vault, cash recyclers, cash orders, and balancing the ATM ’s, as required.
Ensure members are informed of credit union technology services and offers. Assists members with trouble shooting technology related transactions and issues.
Identify and report/escalate potentially fraudulent activity, keeping their manager informed of activities and significant concerns, while maintaining member information and privacy
Responsible for projecting and maintaining the credit union’s professional reputation with members by adhering to professional standards of conduct. Always adhere to credit union guidelines and policies.
Complete special projects, and other duties as assigned.
Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s purpose, mission and core values.
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