What are the responsibilities and job description for the Customer Experience Specialist position at Extol, Inc.?
At Extol, Inc., we're dedicated to building long-lasting relationships with our customers by delivering exceptional service and support. As a Customer Experience Specialist, you'll play a critical role in achieving this goal.
Your primary responsibility will be to lead project teams and collaborate with customers to identify their needs and develop tailored solutions that exceed their expectations. You'll also be responsible for managing project timelines, tracking budgets, and providing hands-on support to cross-functional teams.
We're looking for an individual who is highly organized, able to multitask, and possesses excellent communication and problem-solving skills. If you have experience working in a fast-paced environment and can demonstrate your ability to think creatively, we'd love to hear from you.
Benefits include:
- Paid Community Impact– Employer-paid time off to volunteer and positively impact the community.
- Employee Stock Ownership Plan (ESOP)- Employees gain ownership interest in the company.
- Profit Sharing - A portion of the company profits are distributed to employees each quarter the target profit level is reached.
- Employer-Paid Dental, Vision, Group Life Insurances, Short-term and Long-term Disability, and Employee Assistance Program
- Annual Employer H.S.A. Contributions and 3 Medical Insurance Plan Options (one of which is 100% employer paid)
- Generous Paid Time Off - Vacation, sick time off, and nine paid holidays.
