What are the responsibilities and job description for the E-Services Representative position at Extra Credit Union?
To assist with all aspects of Extra Credit Union's Electronic Services Department. This includes, but is not limited to, Audio Response, Automated Teller Machines, Card Programs, Home Banking, and Bill Payment Services.
Essential Functions & Responsibilities:
- Research, trouble shoot and resolve member inquiries across all electronic channels.
- Monitor multiple internal and external reports to review activity, maintenance and fraud. Prepare, review, and submit management reports in an accurate and timely manner.
- Perform duties related to electronic channels, including but not limited to, processing chargebacks; processing member disputes; card orders; and submitting disputes to the Fraud Specialist.
- Review card requests based on credit union policies and ensure accurate and timely turnover. Ensure blocking notices are addressed and processed accurately and timely.
- Analyze job functions and duties to identify and implement efficiencies in the workflow.
- Keep management informed regarding key operating issues affecting electronic services channels.
- Work with Compliance Officer to ensure compliance with all policies and regulations governing electronic services.
- Perform other job duties as assigned.
Knowledge and Skills:
- Minimum of three years of online banking, card disputes, and finanaical institution experience required, credit union experience preferred.
- Minimum education of a high school diploma or GED equivalent; post high school education, especially in information technology, is desired.
- Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others.
- Working knowledge of Windows-based computer applications with accurate keyboarding skills. Requires a working knowledge of technology and how it can be used to enhance the member services experience.
- Must be a team player and able to multitask with a focus on customer service
Summary
As an E-Services Representative, you will be instrumental in delivering outstanding customer support and client services. Your role would involve assisting clients through various communication channels, utilizing your core communcation skills, phone etiquette, and data entry. Your ability to navigate Microsoft Office and other IT tools will enhance your efficiency in managing inquiries.
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: Hybrid remote in Warren, MI 48092
Salary : $20 - $30