What are the responsibilities and job description for the Account Coordinator position at Extra Duty Solutions?
Job Title: Account Coordinator
Location: Huntersville, NC 28078(In-person)
Schedule: Saturday-Tuesday 7 AM- 5 PM.
About Extra Duty Solutions:
At Extra Duty Solutions, we offer a competitive benefits package, including:
- Three Weeks PTO/Sick time
- Paid Holidays
- Health, Dental, and Vision insurance
- Matching 401(k)
- Paid Lunch Break
We are a fast-growing company that offers significant opportunities for growth and career advancement.
Job Overview:
As an Account Coordinator, you will play a crucial role in managing client interactions and scheduling security details. This position demands excellent organizational skills and a professional presence.
Key Responsibilities:
- Client Interaction: Engage with clients who need to hire extra duty police officers. Handle account and billing questions, specific detail inquiries, and related issues.
- Scheduling: Utilize our scheduling software to arrange requested security details.
- Communication: Interact with police officers and police department command staff via email and phone to answer questions and solve problems.
- Customer Follow-up: Ensure customer satisfaction with service levels and prompt payment of invoices.
Qualifications:
- Organization: Ability to manage multiple calls and emails from different police departments daily, ensuring no interactions are missed.
- Professionalism: Maintain a professional demeanor on the phone.
- Technical Skills: Basic computer skills, including proficiency in MS Office and the ability to use basic software packages.
- Preferred Experience: Interest or experience in law enforcement, and prior experience managing people and accounts is a plus.
Education: Bachelor's degree preferred
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
Application Question(s):
- Are you okay with working in office? This position is in office.
- The schedule for this position is Saturday-Tuesday 7 AM- 5 PM. Does this work for you?
Education:
- Bachelor's (Preferred)
Location:
- Huntersville, NC 28078 (Required)
Ability to Commute:
- Huntersville, NC 28078 (Required)
Work Location: In person
Salary : $20 - $23
