What are the responsibilities and job description for the Account Coordinator position at Extra Duty Solutions?
Extra Duty Solutions is seeking an Account Coordinator. The position is Saturday and Sunday 12 AM-8 AM.
Job responsibilities of an Account Coordinator include:
Interacting with clients who want to hire extra duty police officers. Interactions could entail account/ billing questions, specific detail questions/issues, or a variety of related issues.
- Engaging with our scheduling software to schedule the requested security details.
- Engaging with police officers and police department command staff via email/phone: answering questions, problem solving, etc.
- Following-up with customers to ensure they are happy with service levels and are paying their invoices.
You should have this type of background:
- You need to be very, very organized. You'll be hit with a number of different calls and emails from different police departments throughout the day - so you'll need to be able to keep track of those interactions and make sure nothing slips through the cracks.
- You need to have a professional presence on the phone, speak very clearly, and be "good with people". This entails both strong communication skills and the ability to remain calm when a customer is annoyed on the phone.
- Basic computer skills. Working knowledge of MS Office and the ability to use basic software packages.
- Interest or experience in law enforcement is a plus as is prior experience managing people and accounts.
Job Type: Part-time
Benefits:
- Paid time off
Shift:
- 8 hour shift
- Night shift
- Overnight shift
Application Question(s):
- Are you okay with working overnights in office? This position is in office.
- Have you worked overnights before?
Ability to Relocate:
- Huntersville, NC 28078: Relocate before starting work (Required)
Work Location: In person