What are the responsibilities and job description for the Sr. Manager, Workforce Management position at Extra Space?
At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company's success. Come join us and find out why so many of our employees recommend us as a great place to work.
This position is based out of our office in Cottonwood Heights, UT and is an in-office work environment. This role is not open to fully remote workers.
The Workforce Manager supports a 350-500 seat contact center that oversees and optimizes workforce planning, scheduling, and real-time operations. This role is crucial for ensuring that staffing levels are maintained to meet service level agreements and business objectives. This role will manage a team that includes workforce schedulers and a workforce supervisor. The role will work closely with recruiting, sales and service departments, and a learning and development department to align staffing, hiring, and training strategies.
Key Responsibilities
Team Management
- Lead and develop a team of workforce schedulers and a workforce management supervisor.
- Provide coaching, mentorship, and performance evaluations to team members.
- Foster a collaborative and efficient working environment.
Workforce Planning and Scheduling
Collaboration and Communication
Performance Monitoring and Reporting
Technology and Tools
Qualifications
Working Conditions / Physical Demands
Disclaimer
The above information is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
If you are a current Extra Space employee, please apply through Jobs Hub in Workday.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
