Lead Family Services Specialist

Company Overview

At Extra Special Parents, our commitment is to secure permanent, loving families for foster children. Our purpose is to improve their outcomes and help foster kids reach their true potential. We believe every child deserves a safe home and a nurturing adult they can trust.

Purpose
Lead the Family Services team to ensure a fully staffed and trained team supports our families throughout their foster care journey and ensures all families comply with the licensing standards.

Duties and Responsibilities:

• Responsible for overseeing and developing the team, including recruitment and retention, hiring, orientation, supervision, evaluation and promotion.
• Supervise family services specialists and ensure foster parents’ files comply with Virginia Licensed Child Placing Agency (LCPA) standards and the company’s policies and procedures.
• Facilitates individual and group supervision with the family services team. Ensure that company, department, compliance, and team meetings are conducted according to company standards and that reporting is executed.
• Support the recruitment department by completing all home studies promptly to achieve the company recruitment goals. Ensure all new families gain relevant experience through the respite of TFC children.
• Support the admissions department by collaborating on family match requirements and intake of admitted foster children.
• Manage family assignments to team members, balancing workload and managing a caseload as needed. Support the team and families by resolving conflicts and concerns.
• Understands and effectively utilizes all company systems to track family data, including Customer Relation Management (CRM) and Electronic File Systems. Ensure prompt updates and maximize automation where possible.
• Conduct continuous quality improvement processes such as program evaluation or review of policies and best practices.
• Manages short-term foster care (respite) by tracking and providing notifications to other departments, including accounting for billing.
• Assesses foster parents and the ability to provide trauma-informed parenting techniques. Utilizes knowledge of families to collaborate with Foster Parent Trainers on developing relevant training.
• Participates in ongoing foster parent training and ensures families have met their annual training requirements.
• Provide guidance agency-wide regarding foster home documentation.
• Assists with editing and approving family services documentation
• Assist with crisis intervention and serve as the on-call case manager, supervising and supporting staff as assigned.
• Assists in event planning for area families and team-building events.
• Performs other related duties as assigned.

Knowledge and Skills:

• Ability to maintain appropriate confidentiality and comply with all HIPAA requirements.
• Ability to effectively communicate verbally and written with all staff, vendors, and clients.
• Strong organizational skills and the ability to consistently meet deadlines.
• Strong customer service skills.
• Ability to manage time effectively and efficiently in a hybrid work environment.
• Ability to maintain and establish records and files.

Education/Experience:

• A bachelor's degree in social work, psychology, or sociology, or a related human service field degree from an accredited college, is required.
• A master’s degree in social work, psychology, or sociology, or a related human services field degree from an accredited college, is preferred.
• A minimum of 2 years providing services to children and families is required.

Other Requirements:

• This position requires a valid Virginia driver's license.
• Evenings and weekends are required.

Job Types: Full-time, Part-time

Pay: $56,000.00 - $61,000.00 per year

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Evenings as needed
• Monday to Friday
• On call
• Weekends as needed

Experience:

• Social work: 2 years (Required)

Work Location: Hybrid remote in Midlothian, VA 23113

Salary : $56,000 - $61,000