What are the responsibilities and job description for the Branch Manager - Waco position at Extraco Banks, N.A.?
Job Description: Branch Manager
Location: Waco
Description:
The Branch Manager plays a pivotal role in ensuring the success and growth of our branch. This position requires a multifaceted skill set, as it involves leadership, operations management, and a strong commitment to employee development, sales and service excellence, and compliance. This position is responsible for cultivating a dynamic and customer-centric environment, driving business growth, nurturing a high-performing team, and ensuring that service standards are consistently met. The Branch Manager serves as a leader, motivator, and catalyst for achievement, contributing to the bank's reputation as a trusted financial institution in the community.
Responsibilities that we would like for you to be excited about:
• Provide ongoing coaching and mentoring to team members to enhance their skills.
• Build relationships with our team through regular 1on1s to connect and guide.
• Create development plans for employees to assist in establishing career paths.
• Foster a positive work environment by leading by example and maintaining open communication with team members.
• Actively seek feedback from team members and implement improvements to enhance workplace satisfaction.
• Be a working manager and set the example for your team while helping customers with transactions.
• Build a network of business contacts and attend community events to increase the bank's visibility and attract potential customers.
• Build and maintain a Premier customer portfolio through active relationship building.
• Lead our SWARM Banking approach, which involves greeting customers by name and greeting them as they walk into our lobbies.
• Develop and execute strategies to attract and retain customers, fostering business growth.
• Set clear performance goals and objectives for the branch in alignment with the bank's overall targets.
• Collaborate with team members to achieve and exceed sales targets and customer service goals.
• Analyze performance metrics and implement strategies to improve sales and service.
• Assist in managing the branch budgets, controlling expenses, and maximizing profitability.
• Take ownership of the aesthetics and structure of branch/facility.
What we would expect you to bring to the team:
• Bring a competitor spirit: Face problems squarely, rise to the challenge and make tough decisions.
• Be a creator: Show flexibility, adapt to change well and have fun.
• Bring an entrepreneur spirit: Show initiative, seek successes and be goal oriented.
• Producer: Remain organized, accomplish tasks, take leadership and maintain focus.
• Team Builder: Help build a top performing team while providing support and helping rally those around you.
• Stabilizer: Bring confidence, remain cool under pressure and balance priorities and time.
• Leadership: Have a passion to serve others and to build relationships.
• Sales Leadership: Have a passion to focus on and help meet corporate goals.
• Adaptability: Adapt in fast paced environment with constant interruptions.
• Detail Oriented: Focus and pay close attention to details.
• Emotional Intelligence: Show empathy and appreciation for others.
• Excellent Communication: Listen first and demonstrate strong verbal and written skills.
• Exceptional Customer Service: Address inquiries, resolve issues and assist customers by going the extra mile.
• Initiative: Be motivated to succeed in this role and attain goals due to own enthusiasm and interest.
• Conflict Management: Demonstrate the ability to convert a negative customer experience into a positive one.
Experience and Basic Qualifications:
• High School Diploma.
• 5 years of retail banking experience required.
• 5 years of manager experience required in a banking or retail environment with direct oversight of employees.
Qualifications that would be a plus:
• Bachelor’s degree in business or finance
• Certifications or designations obtained in leadership.
Extraco’s Investment in You:
• Consumer Banking Training Academy that will provide you the tools and knowledge to be successful.
• Complete career path opportunities for your growth.
• Ability to take your progress in your own hands with sophisticated software to document your personal development.
• Partnerships throughout our branch network that can assist in your success.
• Regular 1on1 meetings and coaching sessions with your leadership team.
• Active approach to identify ways to improve the employee experience alongside the customer experience.
• Annual Retail Awards and Recognition Event to celebrate employee successes.
Extraco provides excellent benefits and competitive compensation. We are an Equal Opportunity Employer M/F/D/V. Extraco provides reasonable accommodation for persons with disability.
