What are the responsibilities and job description for the Peak Time Banking Specialist - Temple position at Extraco Banks, N.A.?
Job Description: Part Time Banking Specialist
Location: Temple
As a Banking Specialist, you will be a critical member of our banking team responsible for executing banking transactions flawlessly, safeguarding against fraud, and identifying sales opportunities for our Relationship Bankers. In this role, you will be the frontline guardian of transaction accuracy and security, ensuring that our customers' financial activities are conducted with precision and trust. Additionally, your ability to identify and refer sales opportunities will contribute to the bank's growth and success while delivering exceptional customer service.
Responsibilities that we would like for you to be excited about:
• Utilize technology to educate customers on our full range of digital banking options including but not limited to virtual tellers and our mobile app.
• Educate customers on best practices for safe online banking habits.
• Be a point of contact for customers facing technical issues or difficulties with our digital banking tools.
• Gather feedback from customers regarding their digital banking experience and provide management with insights on trends that arise.
• Stay well-informed about the bank’s products and service, enabling you to identify opportunities to refer business to our Relationship Bankers.
• Utilize tools and resources to document all services completed on our customer’s accounts.
• Provide exceptional service through our SWARM Banking approach, which involves greeting customers by name and greeting them as they walk into our lobbies.
• Accurately process a wide range of banking transactions including deposits and withdrawals, adhering to established procedures and regulatory guidelines.
• Safely and accurately handle cash, coins, and negotiable instruments, following established cash-handling procedures.
• Consistently balance teller drawer with zero to minimal outages.
What we would expect you to bring to the team:
• Adaptability: Adapt in fast paced environment with constant interruptions.
• Detail Oriented: Focus and pay close attention to details.
• Emotional Intelligence: Show empathy and appreciation for others.
• Excellent Communication: Listen first and demonstrate strong verbal and written skills.
• Exceptional Customer Service: Address inquiries, resolve issues and assist customers by going the extra mile.
• Initiative: Be motivated to succeed in this role and attain goals due to own enthusiasm and interest.
• Interpersonal Skills: Demonstrate teamwork and motivate others around you.
• Stress Management: Focus on what you can control and seek out help when needed.
• Positive Attitude: Keep a positive attitude and communicate openly with your manager
Experience and Basic Qualifications:
• High School diploma
• 1 year of customer service and cash experience required
Qualifications that would be a plus:
• Knowledge of Retail Banking
Extraco’s Investment in You:
• Consumer Banking Training Academy that will provide you the tools and knowledge to be successful.
• Complete career path opportunities for your growth.
• Ability to take your progress in your own hands with sophisticated software to document your personal development.
• Partnerships throughout our branch network that can assist in your success.
• Regular 1on1 meetings and coaching sessions with your leadership team.
• Active approach to identify ways to improve the employee experience alongside the customer experience.
• Annual Retail Awards and Recognition Event to celebrate employee successes.
Extraco provides excellent benefits and competitive compensation. We are an Equal Opportunity Employer M/F/D/V. Extraco provides reasonable accommodation for persons with disability.
