What are the responsibilities and job description for the Relationship Banker - Killeen position at Extraco Banks, N.A.?
Job Description: Relationship Banker
Location: Killeen
Description:
As a Relationship Banker, you will hold a key position within our bank, responsible for establishing and nurturing customer relationships, opening and managing accounts, and driving business growth through referrals to various sales departments. This role is pivotal in delivering exceptional customer service and expanding the bank's client base.In this role, you will be the face of the bank, responsible for fostering strong customer relationships, meeting their financial needs, and driving business growth through referrals. Your ability to understand and respond to customer requirements will contribute to the bank's success and reputation within the community.
Responsibilities that we would like for you to be excited about:
• Develop and maintain strong, trusting relationships with customers.
• Open and service various types of checking and savings accounts.
• Hold conversations with customers to understand their current and future financial needs.
• Stay well-informed about the bank’s products and service, enabling you to identify opportunities to make product recommendations.
• Refer customers to specialized departments such as mortgage, wealth management and insurance.
• Onboard our new customers through our follow-up routines to ensure the customer’s successful use of our products.
• Utilize technology to educate customers on our full range of digital banking options including but not limited to virtual tellers and our mobile app.
• Educate customers on best practices for safe online banking habits.
• Be a point of contact for customers facing technical issues or difficulties with our digital banking tools.
• Gather feedback from customers regarding their digital banking experience and provide management with insights on trends that arise.
• Utilize tools and resources to document all services completed on our customer’s accounts.
• Provide exceptional service through our SWARM Banking approach, which involves greeting customers by name and greeting them as they walk into our lobbies.
• Help build the business by contributing toward monthly sales and service metrics.
• Accurately process a wide range of banking transactions including deposits and withdrawals, adhering to established procedures and regulatory guidelines.
• Safely and accurately handle cash, coins, and negotiable instruments, following established cash-handling procedures.
What we would expect you to bring to the team:
• Banking knowledge: Familiarity with banking operations, procedures and financial products. Understands banking regulations and compliance requirements.
• Adaptability: Adapt in fast paced environment with constant interruptions.
• Detail Oriented: Focus and pay close attention to details.
• Emotional Intelligence: Show empathy and appreciation for others.
• Excellent Communication: Listen first and demonstrate strong verbal and written skills.
• Exceptional Customer Service: Address inquiries, resolve issues and assist customers by going the extra mile.
• Initiative: Be motivated to succeed in this role and attain goals due to own enthusiasm and interest.
• Interpersonal Skills: Demonstrate teamwork and motivate others around you.
• Stress Management: Focus on what you can control and seek out help when needed.
• Positive Attitude: Keep a positive attitude and communicate openly with your manager.
Experience and Basic Qualifications:
• High School diploma
• 2 years retail banking experience required.
• 3-5 years of customer service, cash handling or sales experience required.
Qualifications that would be a plus:
• Experience in opening accounts for Small Business customers
Extraco’s Investment in You:
• Consumer Banking Training Academy that will provide you with the tools and knowledge to be successful.
• Complete career path opportunities for your growth.
• Ability to take your progress in your own hands with sophisticated software to document your personal development.
• Partnerships throughout our branch network that can assist in your success.
• Regular 1on1 meetings and coaching sessions with your leadership team.
• Active approach to identify ways to improve the employee experience alongside the customer experience.
• Annual Retail Awards and Recognition Event to celebrate employee successes.
Extraco provides excellent benefits and competitive compensation. We are an Equal Opportunity Employer M/F/D/V. Extraco provides reasonable accommodation for persons with disability.
