Branch Supervisor - Hamilton

Job Description : Branch Supervisor

Location :  Hamilton Description : The Branch Supervisor role is a pivotal role responsible for the efficient and compliant operation of the branch. This leadership position involves overseeing day-to-day operations, scheduling, goal achievement, and fostering a positive work environment. Additionally, the Branch Supervisor acts as a point of contact in the branch manager's absence and plays a crucial role in coaching and developing the branch team to ensure success while providing exceptional service to customers. Responsibilities that we would like for you to be excited about :

• Provide ongoing coaching and mentoring to team members to enhance their skills.
• Build relationships with our team through regular 1on1s to connect and guide.
• Create development plans for employees to assist in establishing career paths.
• Foster a positive work environment by leading by example and maintaining open communication with team members.
• Be a working manager and set the example for your team while helping customers with transactions.
• Build a network of business contacts and attend community events to increase the bank's visibility and attract potential customers.
• Refer customers to specialized departments such as mortgage, wealth management and insurance.
• Lead our SWARM Banking approach, which involves greeting customers by name and greeting them as they walk into our lobbies.
• Accurately process a wide range of banking transactions including deposits and withdrawals, adhering to established procedures and regulatory guidelines.
• Safely and accurately handle cash, coins, and negotiable instruments, following established cash-handling procedures.
• Build and maintain a Premier customer portfolio through active relationship building.
• Collaborate with team members to achieve and exceed sales targets and customer service goals.
• Assist in managing the branch budgets, controlling expenses, and maximizing profitability.
• Help build the business by contributing toward monthly sales and service metrics.
• Oversee daily branch operations by assisting with scheduling, audits and the logistical components of cash handling.
• Step in for the branch manager when they are absent, overseeing critical matters and maintaining branch operations. What we would expect you to bring to the team :
• Bring a competitor spirit : Face problems squarely, rise to the challenge and make tough decisions.
• Be a creator : Show flexibility, adapt to change well and have fun.
• Bring an entrepreneur spirit : Show initiative, seek successes and be goal oriented.
• Producer : Remain organized, accomplish tasks, take leadership and maintain focus.
• Team Builder : Help build a top performing team while providing support and helping rally those around you.
• Stabilizer : Bring confidence, remain cool under pressure and balance priorities and time.
• Leadership : Have a passion to serve others and to build relationships.
• Sales Leadership : Have a passion to focus on and help meet corporate goals.
• Adaptability : Adapt in fast paced environment with constant interruptions.
• Detail Oriented : Focus and pay close attention to details.
• Emotional Intelligence : Show empathy and appreciation for others.
• Excellent Communication : Listen first and demonstrate strong verbal and written skills.
• Initiative : Be motivated to succeed in this role and attain goals due to own enthusiasm and interest.
• Positive Attitude : Keep a positive attitude and communicate openly with your manager.
• Conflict Management : Demonstrate the ability to convert a negative customer experience into a positive one. Experience and Basic Qualifications :
• High School diploma
• 5 years of retail banking experience required.
• 5 years of supervisor experience required in a banking or retail environment with direct oversight of employees. Qualifications that would be a plus :
• Bachelor’s degree in business or finance
• Certifications or designations obtained in leadership. Extraco’s Investment in You :
• Consumer Banking Training Academy that will provide you the tools and knowledge to be successful.
• Complete career path opportunities for your growth.
• Ability to take your progress in your own hands with sophisticated software to document your personal development.
• Partnerships throughout our branch network that can assist in your success.
• Regular 1on1 meetings and coaching sessions with your leadership team.
• Active approach to identify ways to improve the employee experience alongside the customer experience.
• Annual Retail Awards and Recognition Event to celebrate employee successes. Extraco provides excellent benefits and competitive compensation.