What are the responsibilities and job description for the Salesforce Administrator position at ExtraHop?
At ExtraHop, we're on a mission to help organizations achieve complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology. Our NDR product is a market leader, providing our customers with the ability to detect, investigate, and respond to threats faster than ever before.
We’re proud of the work we do and the recognition we’ve received, including our recent Gartner Peer Insights award, which reflects the trust and satisfaction our customers have in our solutions.
If you're passionate about innovation, dedicated to protecting digital infrastructures, and ready to make a real impact, we invite you to join our team and help us shape the future of cybersecurity.
The Salesforce Administrator will be critical in managing and enhancing the platform to ensure it aligns with business objectives. This role involves maintaining and enhancing Salesforce Service Cloud, Sales Cloud, Experience Cloud, and other system configurations, supporting end-users, and driving efficiency by optimizing Salesforce features. The ideal candidate will have strong technical expertise, a focus on continuous improvement, and the ability to collaborate effectively across departments.
Duties & Responsibilities
- System Administration : Manage user accounts, profiles, permissions, roles, and security settings in Salesforce.
- Service Cloud Management : Case Setup, Case Queues, Escalation Rules, Case Teams, Email-to-Case, Entitlements, Entitlement Processes, Milestones, Omni-Channel Routing, Omni-Channel Setup, Presence Configuration, Routing Rules, Knowledge Management & Configuration, Knowledge Reporting.
- Experience Management : Experience Builder Configuration, Workspace Management, CMS Workspaces, and Audiences.
- Configuration : Customize Salesforce using declarative tools, such as Flows, Validation Rules, Page Layouts, and Fields.
- Data Management : Maintain data quality through deduplication, imports / exports, and regular audits.
- User Support : Provide day-to-day support for Salesforce users, troubleshoot issues, and respond to requests for system enhancements.
- Reports and Dashboards : Create and maintain custom reports and dashboards to enable business teams to make data-driven decisions.
- Training and Documentation : Train users on new features, processes, and best practices; develop and maintain system documentation.
- System Optimization : Continuously evaluate platform usage and recommend enhancements to improve productivity and user experience.
- Automation : To streamline business processes and implement process automation, such as flows, approvals, and scheduled jobs.
- Release Management : Assist with Salesforce updates, testing new features, and ensuring compatibility with business processes.
Required Experience
Desired Experience
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