What are the responsibilities and job description for the Customer Success Manager position at Extreme Engineering Solutions?
Extreme Engineering Solutions (X-ES) is seeking an experienced and detail-oriented Account Management Professional to support our new and existing clients. In this role, team members will focus on managing quotations, processing orders, and general pre- and post-sale support, including managing a high volume of complex transactions and contractual commitments within an assigned territory. Project management responsibilities will also be part of the role, ensuring a timely and successful delivery to meet our clients' needs.
In addition to working with the Regional Sales Manager team and clients directly, this role is responsible for interfacing with internal cross-functional teams which includes advocating to ensure client interests are represented within the company. Keys to success in this role will be strong communication, professional relationship-building, and an ability for critical thinking in risk and situational-based contexts.
Duties and Responsibilities :
Interface with clients and various internal teams to help build and maintain client relationships and clients' perception of X-ES. This position also holds the responsibility of ensuring clients are kept up-to-date on pertinent information in regards to company policies and product status. Specific responsibilities include :
- Author sales quotations while working with Regional Sales Managers and cross-functional teams to determine optimal product selection, pricing, and lead time.
- Review, enter, and manage client sales orders and change orders through shipment, including communicating and driving contractual requirement resolution directly with clients.
- Communicate, coordinate, and track schedules with cross-functional teams to ensure sales orders are fulfilled in accordance with contractual commitments and client expectations.
- Develop strong relationships with key client contacts and working knowledge of client procurement policies and procedures.
Required Qualifications
Desired Qualifications :
Compensation and Benefits
X-ES offers a competitive compensation package and excellent benefits, including :
X-ES also takes a casual, small-business approach to company culture. At our state-of-the-art office and manufacturing facility located in Madison's growing tech corridor, there's no formal dress code, flexible day shift scheduling, and dedicated personal workspaces. Our employees kick back at regular company events and enjoy lunches from local pizza places and food carts. At X-ES, we strive to offer a comfortable, relaxed environment for our employees to do their best work.
About X-ES
When "rugged enough" isn't rugged enough for embedded computing systems, industry leaders in the military, aerospace, industrial, and commercial sectors turn to Extreme Engineering Solutions (X-ES). Because we strive to be the premier provider of mission-critical embedded products while delivering exceptional levels of customer and employee satisfaction, we hire strong contributors and give them space to thrive. As a 100% employee-owned company, our employees both drive and directly benefit from our success. Together, we meticulously design and build products that stand up to some of the most extreme conditions on the planet.
X-ES is located on the far west side of Madison, WI. The company designs and manufactures rugged embedded computing solutions for a variety of applications. For more information, visit www.xes-inc.com.
X-ES is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected by law.
All X-ES job postings and application procedures are posted in compliance with Section 39.08 of the Madison General Ordinances.
