Service Inside Account Manager - Remote USA

Extreme Networks Named to Computerworld’s 2023 List of Best Places to Work in IT!

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.

We believe in “walking the walk” of our strong core values which enable us to successfully advance together. Diversity and Inclusion is a vital part of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive. 

Come become part of something big with us! We are a global leader, with hubs in North America, South America, Asia Pacific, Europe, and the Middle East.

We are seeking bright, articulate, and self-motivated candidates who have a desire to grow their sales career. Selected candidates will have a strong work ethic and enthusiasm demonstrating initiative and professionalism. The Manager/Lead ISR is responsible for motivating, training and controlling the team, guarding SLA's and quality. The Manager/Lead ISR is responsible for a targeted territory’s service revenue, selling service contract renewals within a defined range, upselling services, and selling professional services and training. 

Position Responsibilities:

·        Lead and motivate the team

·        responsible for the team's quote quality, managing incoming requests/escalations within SLA's and on time proactive quoting.

·        Attain monthly/quarterly/annual quota on assigned region/territory

·        Provide weekly forecasting/commit input to regional service sales team; maintain SalesForce hygiene

·        Team with Partners to cross-sell and up-sell services into existing customer base - create incremental pipeline and revenue

·        Create pro-active and re-active quotes for customers and partners as well as facilitate any special pricing requests and ensure Serial numbers and RMA's are accurately selected

·        Manage service contracts/renewals for customers in assigned range/region/territory

·        Manage service sales campaigns and promotions for assigned range/region/territory

·        Chase service renewal opportunities

·        Regular pipeline and opportunity reporting both internally and externally

·        Spot product upsell opportunities and work with the product account team

·        Work with internal teams to guard data integrity and manage service orders

·        Create and provide targeted presentations for internal and external audience (i.e. customer meetings)

·        Attend and provide input for quarterly business reviews with the region/territory management

·        Develop and execute service sales strategies for the assigned region/territory to increase service revenue 

Requirements:

·        Strong telephone communications skills comfortable calling on clients at the CXO level and beyond

·        Should have a desire to pursue a career in Service Sales utilizing Consultative Sales techniques

·        Ability to work well in a fast paced, team environment

·        College Degree preferred

·        Service Sales experience required

·        Interest and knowledge of software/hardware technologies preferred

·        Experience with Computer Networking technologies a bonus

·        Possess energetic and enthusiastic demeanor

·        Experience with SalesForce.com is required

·        Strong Microsoft Excel skills required

·        Strong verbal and written skills in English. Other languages are a bonus

·        Team player

·        Up to 5% travel requirement

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.