What are the responsibilities and job description for the Order Management Specialist position at Extremity Care?
The Order Management Specialist is responsible for all aspects of order processing. This role will work closely with the shipping team to ensure all orders are shipped correctly and in a timely manner along will providing a positive sales experience to customers by being responsive to customer and team needs.
Duties & Responsibilities:
- Deliver outstanding customer service by responding to and handling all calls and emails regarding customer orders.
- Manage the shipping reports daily for end of day external customer reporting.
- Perform end-of-day audit checks within the orders team to ensure all customer orders have been correctly submitted.
- Respond to client emails and calls requiring same day response and resolution via email and/or phone call (preferred method to assure quick solutions).
- Develop and maintain professional working relationships with current and potential customers, partners, and vendors.
- Provide status and tracking data to leadership & customers as requested.
- Handle all daily inquiries for rush orders and revisions to orders in process.
- Work with the sales team to provide solutions to our customers when they face order and/or shipping challenges.
- Perform other related duties as assigned.
- Starting job duties on time, and staying on the job throughout the assigned shift to complete duties properly
- Attending all scheduled meetings and appointments.
Skills & Abilities:
- Ability to maintain polite & helpful attitude when dealing with high stress customer situations.
- Proficient in Microsoft Office Suite or similar software
- Ability to learn new or updated software
- Ability to work independently & in a team environment as needed
- Ability to work within order management guidelines provided
- Strong attention to detail
- Basic knowledge of office equipment
- Ability to adapt to a dynamic environment
- Ability to secure and maintain a favorable background investigation and clearance.
Education & Experience:
- High school diploma or equivalent required
- Experience with Quickbooks, Zoho, and proprietary shipping software preferred
- Basic knowledge with Medical Devices preferred.
