Executive Concierge (Luxury Residential Flex Position)

Open Availability Required

Compensation: $20-$22/hr depending on experience

About Us:

At Extrity Services, we redefine security by placing a premium on emotional intelligence, de-escalation, and cultivating a thriving company culture. We believe that security goes beyond physical safety; it's about creating an environment where everyone feels secure and valued. We are the leading provider of unarmed and armed security solutions; we pride ourselves on delivering top-notch, reliable services to a wide range of clients. Our commitment to operational excellence, stringent standards, and meticulous attention to detail is what sets us apart from the competition. Join us at Extrity Services, where security is a collaborative effort that values emotional intelligence, embraces de-escalation techniques, and celebrates the unique culture of each client. Together, let's redefine what it means to feel secure.

Job Description:

As a Luxury Concierge at Extrity Services, you will be the face of high-end residential communities, providing exceptional service and personalized attention to residents and guests. Reporting to the Site Supervisor or Property Manager, your role is essential in creating a seamless living experience that reflects the standards of luxury and discretion. This part-time role, with the potential to expand into full-time, requires weekend availability and flexibility to cover multiple shifts and locations as needed.

What You'll Be Doing:

• Welcome residents and guests with a warm, professional demeanor.
• Manage front-desk operations, including receiving deliveries and handling inquiries.
• Coordinate personal services, including reservations, appointments, and travel arrangements.
• Oversee access control and maintain confidentiality of resident information.
• Facilitate smooth communication between residents and property management.
• Assist in planning and executing resident events and special requests.
• Monitor the lobby and common areas to ensure they are pristine and inviting.
• Respond promptly to requests for assistance, ensuring high levels of resident satisfaction.
• Anticipate resident needs, delivering proactive solutions and curated experiences.
• Document and report any incidents or feedback to the appropriate supervisor.

What You'll Bring:

• Prior experience in luxury hospitality, high-end retail, or concierge services.
• Strong interpersonal skills and the ability to engage with professional individuals.
• Impeccable grooming and adherence to luxury service standards.
• Knowledge of local attractions, fine dining, and exclusive events.
• Ability to multitask while maintaining attention to detail and discretion.
• Proficiency in managing reservations, logistics, and coordinating third-party vendors.
• Calm and composed under pressure, with exceptional problem-solving skills.
• Flexibility to work evenings, weekends, and on-call shifts as required.
• Familiarity with access control systems and residential management software (a plus).
• Excellent documentation and report-writing skills.
• Attention to detail and commitment to maintaining confidentiality.
• Ability to be on your feet for hours at a time (required).
• Ability to lift up to 25lbs as needed.

Why Join Us:

Being a part of Extrity Services means you are contributing to a safe, hospitable, and thriving community. You will have opportunities for professional growth and development, all while making a meaningful impact on the lives of those we serve.

Our Approach:

• Emotional Intelligence: We recognize the power of empathy and understanding in our line of work. Our security professionals are not just experts in the field; they are adept at reading situations, tuning into emotions, and responding with sensitivity.
• De-escalation Mastery: Diffusing tense situations is a skill we pride ourselves on. Instead of confrontation, our team is trained to de-escalate, finding peaceful resolutions that prioritize the well-being of all involved.
• Culture as a Foundation: We understand that security is not a standalone department but an integral part of our overall company culture. Our approach blends seamlessly with your values, ensuring a secure and harmonious atmosphere that resonates with your unique identity.

Diversity, Equity & Inclusion:

At Extrity Services, we embrace and champion equal opportunities and affirmative action in our workplace. We celebrate diversity and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, individual with a disability, or other legally protected characteristics.