What are the responsibilities and job description for the Customer Support Team Member position at Exultant Creatives?
Join a team that thrives on innovation, collaboration, and delivering exceptional customer experiences. We’re cultivating an energetic and forward-thinking workplace where your contributions make an impact. We specialize in partnering with wireless and telecom companies to provide tailored solutions for customers. Our work involves qualifying customers for free services, driving sales, and ensuring they have access to the best telecom solutions to meet their needs. We’re on a mission to elevate our customer support team, and we’re looking for a dedicated and dynamic Customer Support Team Member to be a pivotal part of our journey.
As a Customer Support Team Member, you will play a crucial role in creating meaningful interactions with our clients and customers, ensuring their needs are met with professionalism and care. This position offers an exciting opportunity within a supportive and inclusive environment where your skills and enthusiasm will drive both individual and team success. The position is full-time in our office in San Bernardino.
Key Responsibilities As A Customer Support Team Member:
- Engage with customers to address inquiries, resolve issues, and provide tailored solutions for our clients’ services.
- Build and maintain strong relationships with existing and new customers, ensuring satisfaction and loyalty.
- Work closely with team members and upper management to share insights and strategies for enhancing the customer experience and enrolling new customers.
- Analyze customer feedback and troubleshoot issues to ensure high-quality service delivery.
- Track customer support trends and provide actionable feedback to improve processes and client satisfaction.
- Participate in ongoing training sessions and networking events to refine skills and stay up-to-date on industry best practices.
What We’re Looking For In A Customer Support Team Member:
- Customer service, customer support, sales, events, or related fields are recommended.
- Professional, clear, and empathetic communication with customers and team members.
- Ability to collaborate effectively in a dynamic environment.
- A proactive approach to identifying and resolving customer concerns.
- Ability to pick up new product information and service details quickly applying knowledge in real-time.
- Reliable transportation to our San Bernardino office.
- Eager to help customers and enthusiastic about building new relationships
Job Type: Full-time
Pay: $48,000.00 - $58,000.00 per year
Benefits:
- 401(k)
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $48,000 - $58,000
