Account Support Associate or Senior Associate

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.

The exceptional EY experience. It's yours to build.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

Location : Charlotte

The Account Support Associate (ASA) team specializes in “end-to-end” project management services offered at various levels within the firm’s client service space, to benefit the account and engagement teams, as well as its business process operations at the market segment, region, and America’s leadership levels.

The opportunity

As a Senior Associate ASA you will function as an essential and integral member of a client engagement team or regional team. Similar to other client engagement team roles, the Senior ASA is expected to maintain a high annual client-chargeable utilization and productivity. The essential functions of a Senior ASA are highly complex in nature resulting from alignment to large G360 accounts, portfolio of multiple accounts in varying sizes, or working alongside service-line or region leadership. Specific activities may vary based on the needs of the engagement, account, or service-line / region.

Your key responsibilities

Active participation and contributions to executive meetings, from building agenda to action items / milestones management

Increase cost efficiencies for the account teams resulting from skillful facilitation and enablement of offshore (GDS) resources

Identify project risks and opportunities for process improvement

Work to manage stakeholders expectations, project plans, and communications providing updates as needed

Oversee engagement hours, budgets, estimates, fees, billings and works in process and works with Financial Management Associate to resolve any issues

Collaborate with account team, business development, and resource management

Coordinate risk management processes such as engagement letter's, client continuance, independence, family tree, pre-approval, and other regulatory activities.

Skills and attributes for success

Ability to effectively manage stakeholder expectations, concurrent projects, and prioritize multiple tasks and competing deadlines

A strong executive presence with listening, influencing, and excellent interpersonal skills, and an ability to proactively manage upwards

Excellent presentation skills with ability to summarize essential information for executives

Strong organization, analytical / math, attention to detail, prioritization, project management and client service skills

Effective delegation and time management skills, including ability to supervise offshore (GDS) resources

Solution oriented; address all relevant information / data and develop practical solutions

Strong critical thinking skills with creative and curious approach to tackle complex challenges, leveraging internal tools and resources to achieve favorable results

Strong knowledge of service line and engagement, and of the firm’s structure, key personnel and organizational policies / procedures

To qualify for the role, you must have

Strong data analytics skills

Strong organizational, project management and customer service skills.

Good attention to detail

Excellent written, communication and presentation skills

Bachelor’s Degree or relevant experience

Ideally, you’ll also have

Minimum of 5-7 years in a related field

Prior direct client service or project management experience

Excellent listening and influencing skills

Self-motivated, work independently, adept in fast-paced changing environment

What we look for

We’re interested in knowledgeable professionals ready to take ownership for spotting trends and improving our processes. You’ll need to be naturally curious, ready to learn and have a genuine passion for improvement. If you’re aiming to influence change within a world class organization, all while developing your own career, this role is for you.

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $56,600 to $102,700. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $67,900 to $116,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter / Summer breaks, Personal / Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.

Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.

Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

For those living in California, please click here () for additional information.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity / expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com

Salary : $56,600 - $102,700