Patient Service Representative

Eye Associates of Colorado Springs is seeking an enthusiastic team member to join our dynamic team! We are looking for a motivated Patient Service Representative who is willing to travel to all three of our locations and be flexible with daily coverage needs.

Job Title: Patient Service Representative Level - Flex

Reports to: Front Office Lead

Salary Range: $16.00 - $ 19.00

Hours: Monday - Friday anywhere within the hours of 6:30am -5:00pm

Work Locations:

• 2770 N Union Blvd, Colorado Springs
• 10035 Pearl Pass View, Colorado Springs
• 3707 Parker Blvd, Pueblo

List of Responsibilities / Duties

Employee is effectively able to perform all functions of the front desk.

Job Description:

As a Patient Service Representative, you will be the first point of contact for patients seeking healthcare services. Your primary responsibility is to provide exceptional customer service, ensuring a positive experience for patients and their families. You will assist with scheduling appointments, managing patient inquiries, and facilitating communication between patients and healthcare providers.

Key Responsibilities:

• Patient Interaction: Greet patients and visitors warmly, creating a welcoming environment.
• Appointment Scheduling: Manage and coordinate patient appointments, ensuring optimal use of provider schedules.
• Information Management: Accurately collect and enter patient information into the system, including demographics, insurance details, and medical history.
• Patient Assistance: Respond to patient inquiries via phone, email, or in-person, providing information about services, procedures, and insurance coverage.
• Insurance Verification: Verify patient insurance eligibility and benefits, assisting with pre-authorizations when necessary.
• Billing Support: Provide information regarding billing procedures and assist patients with payments.
• Record Keeping: Maintain organized and up-to-date patient records, ensuring compliance with privacy regulations.
• Collaboration: Work closely with healthcare providers and all staff to facilitate efficient patient flow and care.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a healthcare or customer service role is advantageous.
• Strong communication and interpersonal skills.
• Proficiency in using electronic health record (EHR) systems and office software.
• Ability to multitask and work in a fast-paced environment.

Preferred Skills:

• Familiarity with medical terminology and healthcare practices.
• Bilingual abilities are a plus.

Minimum Education Requirements

• High school diploma or GED obtained

This position requires excellent attendance as there is minimal back up. All time off request should be submitted with a 2 week notice unless unforeseeable.

Employee Benefits

· 6 Paid Holidays

· Sick and Vacation time

· Health Insurance

· Dental Insurance

· Vision Insurance

· We offer AFLAC

· FSA (Cafeteria plan)

· 401K

· Uniform Allowance

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Schedule:

• Monday to Friday

Work Location: In person

Salary : $16 - $19