Patient Coordinator/Medical Receptionist - ARC Livonia

Associated Retinal Consultants, P.C.

Position: Patient Coordinator

Reports to: Reports to Office Coordinator. All employees report to the company Administrator and Physician Partners.

Work Schedule: Varies, but typically Monday through Friday with working hours ranging from 7:00 a.m. to 7:00 p.m. Work shift hours vary depending on employment status, but generally are 8 hours in length.

FLSA Status: Non-exempt

GENERAL DESCRIPTION
Patient Coordinators perform a variety of clerical duties of a routine nature, including answering the telephone, scheduling appointments, posting on a computer system and preparing standard forms. Medical Office Specialists also perform some direct patient care including dilating and refracting patient's eyes.

DUTIES AND RESPONSIBILITIES

• Pleasantly greets all patients and visitors, whether in person or by telephone.
• Answers questions, makes referrals and directs other calls to the appropriate person.
• Schedules patient appointments consistent with individual physician preference.
• Identifies any potential patient concerns and brings these issues to the attention of the Office Coordinator or physician as appropriate.
• Knowledgeable about insurance carriers and need for any referrals and/or prior authorizations required for various procedures and/or drugs; seeks additional information if needed.
• Knowledgeable about drug assistance programs and completes necessary patient enrollment in programs.
• Ensures that accurate procedure coding/charges for all procedures/drugs for all patients and correct diagnosis codes are used.
• Collects copays and outstanding balances from patients.
• Data entry and accurate keyboard skills to include entering patient charges into the practice management system, balance charges and receipts at the end of each day.
• After initial training period, expert Practice Management System skills required.
• Verifies and accurately records patient demographic, insurance and other information.
• Utilizes electronic mail and other instant messaging systems.
• May dilate and refract patient's eyes.
• May consent patient for treatment and procedures.
• May perform surgery scheduling and consenting for surgery.
• Prepare exam/treatment rooms by cleaning and stocking supplies.
• Provides consistent, excellent customer service.
• Travel to other ARC locations as assigned.
• Responsibilities may be dependent on specific location and not required of all employees in that position.
• Performs all other duties as assigned, which may include assisting in other departments within Associated Retinal Consultants and at other locations.

REQUIREMENTS/QUALIFICATIONS:

• High School Diploma or equivalent.
• Proficient keyboarding skills, knowledge of database systems and comfortable with electronic mail and instant messaging systems.
• Analytical and problem solving skills.
• Strong oral and written communication ability.
• Excellent interpersonal skills to work effectively with others (teamwork) and provide superior customer service to patients.

WORKING CONDITIONS:

• Moderate physical activity (standing, bending, sitting, walking, pulling and lifting) for most of the work shift.
• Clean office environment.
• Potential exposure to body fluids with direct patient contact.
• Possible hazardous chemicals.