Demo

Front Office

Eye Care Partners
Surprise, AZ Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/22/2025

EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com .

Job Title : Front Office Specialist

Company : Nationwide Vision

Location : 13856 W. Waddell Rd Surprise, AZ 85379

Training Provided No medical / eyecare experience required!

Pay : $16 / hr plus bonus and commission

Perks :

  • Full Benefits Package - Medical, Vision, Dental and Life Insurance
  • 401k Employer Matching
  • Paid Time Off and Paid Holidays
  • Competitive Base Pay Bonus
  • Optical Education Reimbursement
  • Paid Maternity Leave
  • Hours :
  • Full Time

Requirements :

  • High School Diploma or GED Equivalent
  • Favorable result on Background Check
  • Basic computer skills
  • Strong customer service skills
  • Excitement to learn and grow
  • Essential Functions :

  • Facilitate patient flow
  • Verify medical and vision insurances
  • Effectively communicate with patients, doctors, and managers
  • Answer inquiries through phone, email, and in person requests
  • FORMAL JOB DESCRIPTION

    SECTION 1 : Job Summary

    A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in / out experience for patients.

    SECTION 2 : Duties and Responsibilities

  • Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
  • Provide exceptional customer service during every patient encounter (in person or via phone).
  • Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
  • Answer phones (both external and internal); assure prompt, courteous service at all times.
  • Practice urgency at all times with consideration to the patients time, as well as doctors time and schedule.
  • Double check insurance authorizations to ensure completion and build accurate flow sheets.
  • Knowledge of common fees charged for common visits.
  • Check out patients and collect correct payments according to procedures.
  • Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
  • Complete daily reconciliations / close day / countdown cash drawer.
  • Comply with all company policies and procedures including HIPAA.
  • General office duties and cleaning to be assigned by manager.
  • SECTION 3 : Patient Population Served

  • Front Office Specialist will work with team members and patients of all ages, races, and genders.
  • SECTION 4 : Education, Licensure & Certification Requirements

  • High school diploma or GED required.
  • SECTION 5 : Experience Requirements

  • Industry related experience preferred.
  • Favorable result on background check as required by state.
  • Must be able to provide proof of identity and right to work in the United States.
  • SECTION 6 : Knowledge, Skills and Abilities Requirements

  • Professional in appearance and actions
  • Logical and Critical thinking skills
  • Customer-focused with excellent written, listening and verbal communication skills
  • Enjoys learning new technologies and systems
  • Detail oriented, professional attitude, reliable
  • Exhibits a positive attitude and is flexible in accepting work assignments and priorities
  • Meets attendance and tardiness expectations outlined in policy
  • Ability to work various days and hours as needed by the business
  • Ability to follow or provide verbal and written instructions with excellent grammar and spelling skills to avoid mistakes or misinterpretations
  • Interpersonal skills to support customer service, functional, and team mate support
  • Able to communicate effectively in English, both verbally and in writing

  • Ability for basic to intermediate problem solving, including mathematics
  • Basic to intermediate computer operation
  • Proficiency with Microsoft Excel, Word, and Outlook

  • Specialty knowledge of systems relating to job function
  • Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
  • SECTION 7 : Supervisory Responsibilities

  • There are no supervisory responsibilities for this position.
  • SECTION 8 : Physical Demands

    Indicate the amount of time spent for each activity required as it relates to the essential functions.

    Physical Requirements % of Time LBS

    Bending 25

    Carrying 25 25

    Climbing 5

    Driving 10

    Grasping 100

    Hearing 100

    Lifting 10 25

    Pulling 10 25

    Pushing 10 25

    Reaching 50

    Sitting 50

    Standing 50

    Vision close / distance 100

    Vision color vision 100

    Vision depth perception 100

    Vision peripheral vision 100

    Vision ability to adjust focus 100

    Stooping 25

    Walking 75

    Writing / Typing 100

    Speaking 100

    Fine Motor Skills 100

    Use of Hands 100

    Other (please describe)

    Location : Work takes place in a normal office / clinical environment. At times, travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.

    Exposure : Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.

    Equipment : The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Microsoft applications. Other equipment may be used as needed. May use Optometric equipment / devices per sub-specialty requirement such as lensometer; keratometer; phoropter; visual acuity measuring; retinal camera; corneal topography unit; retinoscope. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.

    If you need assistance with this application, please contact [phone removed]. Please do not contact the office directly only resumes submitted through this website will be considered.

    EyeCare Partners is an equal opportunity / affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

    Employment Type : Full Time

    Salary : $16

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