Front Office

EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com .

SECTION 1 : Job Summary

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in / out experience for patients.

SECTION 2 : Duties and Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patients time, as well as doctors time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Knowledge of common fees charged for common visits.
• Check out patients and collect correct paymentsaccording to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures including HIPAA.
• General office duties and cleaning to be assigned by manager.

SECTION 3 : Patient Population Served

SECTION 4 : Education, Licensure & Certification Requirements

SECTION 5 : Experience Requirements

SECTION 6 : Knowledge, Skills and Abilities Requirements

Able to communicate effectively in English, both verbally and in writing

Proficiency with Microsoft Excel, Word, and Outlook

SECTION 7 : Supervisory Responsibilities :

SECTION 8 : PHYSICAL DEMANDS :

Indicate the amount of time spent for each activity required as it relates to the essential functions.

Physical Requirements

of Time

Physical Requirements

of Time

Bending

Vision close / distance

Carrying

Vision color vision

Climbing

Vision depth perception

Driving

Vision peripheral vision

Grasping

Vision ability to adjust focus

Hearing

Stooping

Lifting

Walking

Pulling

Writing / Typing

Pushing

Speaking

Reaching

Fine Motor Skills

Sitting

Use of Hands

Standing

Other (please describe)

Location : Work takes place in a normal office / clinical environment. At times, travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.

Exposure : Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.

Equipment : The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Microsoft applications. Other equipment may be used as needed. May use Oprometric equipment / devices per sub-specialty requirement such as lensometer; keratometer; phoropter; visual acuity measuring; retinal camera; corneal topography unit; retinoscope. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.

If you need assistance with this application, please contact [phone removed] . Please do not contact the office directly only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity / affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Employment Type : Full Time