What are the responsibilities and job description for the Receptionist position at Eye Care & Surgery?
About us
Eye Care & Surgery is a small business in Blacksburg, VA. We are professional, agile, customer-centric and our goal is to Provide Comprehensive Eyecare with Compassion and Excellence.
Our work environment includes:
- Modern office setting
- Growth opportunities
*Job Summary: *Answer telephone in an enthusiastic, courteous and professional manner. Direct calls to appropriate personnel. When scheduling appointments, collect all pertinent information from patient (insurance and demographics) and enter in electronic medical record. Reschedule and cancel appointments as necessary to assure a productive provider schedule. Keep active cancellation list, update recalls, and confirm appointments. *Education and Experience:* 1. High school diploma or equivalent. 2. Two years minimum experience in customer service. *Essential Skills and Abilities:* 1. Excellent customer service and communication skills. 2. Strong and experienced background in data entry. 3. Ability to work as a team member. 4. Manage multiple tasks simultaneously. 5. Highly motivated and organized. 6. Empathetic with patients’ needs and concerns. 7. Excel under pressure. 8. Attention to detail. 9. Treat patients with respect. *RESPONSIBILITIES:* *1. Data Entry and Chart Administration* · Schedule, reschedule, and cancel appointments as necessary. Filing of reports and charts. Update patient recalls as necessary. *2. Telephone and Greeting* · Answer telephone calls promptly (two rings). Address the patient’s concern in calling. Direct all calls to appropriate personnel. Identify emergency calls and schedule appropriately. Perform all front desk duties between 8:00 a.m. and 5:00 p.m. daily. *3. Consistent Patient Follow-Up* · Keep active cancellation list and use as necessary. Confirm appointments not done through automatyed system. *4. Financial Responsibilities* · Obtain proper patient registration, demographgic and insurance information. Handle cash, check and credit card transactions as well as collecting patient co-pays and outstanding balances. Site liaison for repair service when information system and office equipment are in need of servicing. Provide fee information to patients and collect patient financial obligations for the visit. Balance your transactions daily.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Bereavement leave
- Dental insurance
- Dependent health insurance coverage
- Disability insurance
- Employee assistance program
- Employee discount
- Free flu shots
- Health insurance
- Health savings account
- Opportunities for advancement
- Paid jury duty
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Uniform allowance
- Vision insurance
Medical Specialty:
- Ophthalmology
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person
Salary : $16 - $17