Front Desk Receptionist

As a Receptionist, your interaction with our patients is a very important one. We want our patients to see the friendly smile on your face when you greet them and hear it in your voice when you interact with them in person and over the phone. Energetic, friendly, caring, and reliable are the qualities we are looking for in our Team Members.

What is it like to work at ECVA? You will spend your day with caring, skilled, and knowledgeable Doctors and awesome Team Members in an environment where you are valued. You can bonus your co-worker because you feel they are deserving; and you can make a difference in someone’s life each time you participate in our community outreach activities. And, besides our great benefits, you can enjoy your weekends with your family and friends.

Responsibilities:

• Welcome and greet all patients and visitors, in person or over the phone.
• Answer multi-line phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Preliminary triage of emergency patient phone calls. Forward calls to the appropriate person or department.
• Schedule appointments.
• Patient check in and check out.
• Update existing patient demographics including personal, financial, and insurance information.
• Evaluate chart data to verify all information has been received, is complete, and signatures obtained.
• Ensure that proper authorization or referral is collected from the patient or assist patient in obtaining authorization or referrals that have not been received.
• If the doctor is referring the patient to another physician, call physicians’ office, arrange an appointment for the patient.
• Collect patient payments, record payments in the data base and provide the patient with a receipt.
• At the end of the day, reconcile all payments received and prepare bank deposit.
• Follow patient no-show policy.
• Process incoming and outgoing mail. Research correct addresses for returned mail, and update patients’ records.
• Maintain work operations by following compliance plan, policies and procedures.
• Facilitate patient flow by communicating with provider, patients, and clinical staff.
• Respond to patients', prospective patients, and visitor inquiries in a courteous manner.
• May be required to assist in practice Marketing Projects and Social Media Activities.
• Protect patient confidentiality.

Essential Skills and Abilities:

• Excellent customer service and communication skills.
• Pleasant, courteous and respectful disposition and telephone etiquette.
• Ability to exercise good judgment and tact.
• Must be detail oriented.
• Highly organized with the ability to multi-task efficiently.
• Ability to follow written and oral instructions.
• Strong typing and computer skills.
• Ability to schedule appointments.
• Familiar with the requirements of the Health Insurance Portability and Accountability Act (HIPAA)
• Able to speak English fluently, bilingual in Spanish helpful.
• Willingness to occasionally travel between ECVA locations

Education and Experience:

• High school diploma or equivalent.
• Knowledge of general office procedures necessary.
• Previous office administration or receptionist experience in a medical office setting, Ophthalmology preferred.

Benefits:

• Generous Paid Time Off
• Paid Holidays
• Health Care effective first of the month following date of hire
• Retirement Plan with employer contribution
• Professional development assistance
• Life Insurance
• Flexible Spending Accounts and Health Savings Accounts
• Disability, Dental, Vision, Accident, and Critical Illness Insurance
• Employee Assistance Program
• And more!

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Medical Specialty:

• Ophthalmology

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Do you have experience working in a medical office setting?

Education:

• High school or equivalent (Required)

Experience:

• Computer Skills: 2 years (Required)
• Medical Office: 2 years (Required)
• Medical scheduling: 2 years (Required)

Language:

• English (Required)

Ability to Commute:

• Orchard Park, NY 14127 (Preferred)

Ability to Relocate:

• Orchard Park, NY 14127: Relocate before starting work (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $20 - $23