What are the responsibilities and job description for the Call Center Representative position at EYE CENTER SOUTH?
Looking for a rewarding Call Center Representative role with no nights or weekends? Join our team, where we value our employees and offer a comprehensive benefits package along with a competitive salary!
Benefits:
- Health, dental, and vision insurance
- Employer-paid life and LTD insurance
- Paid Time Off (PTO) and Paid Holidays
- Scrubs Allowance
- Employer-matched 401k
- Employee and family discounts
- Additional Supplemental Benefits
We are looking for a quick learner with strong multitasking abilities. Excellent telephone and patient relation skills are essential, along with exceptional attention to detail. The ideal candidate will be able to work autonomously while maintaining a high level of accuracy and professionalism.
Call Center Representative Key Responsibilities:
- Handle a high volume of inbound and outbound calls efficiently and professionally.
- Follow communication scripts when addressing various customer concerns.
- Identify patient needs, clarify information, and provide effective solutions or alternatives.
- Verify and process insurance information for appointments.
- Seize opportunities to upsell products and services when appropriate.
- Build positive relationships with patients by going the extra mile.
- Maintain accurate records of patient interactions in our database.
- Meet personal and team performance targets, both qualitative and quantitative.
Call Center Representative Qualifications:
- Proven experience in a customer support role.
- Demonstrated ability to exceed quotas.
- Excellent phone communication skills with strong verbal and active listening abilities.
- Familiarity with CRM systems and practices.
- Customer-focused, with the ability to adapt to various personality types.
- Strong multitasking, time management, and organizational skills.
Ready to make a difference in a supportive and growth-focused environment? Apply now to join our team!
Job Type: Full-time
Pay: From $13.00 per hour
Expected hours: 40.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- No nights
- No weekends
Work Location: In person
Salary : $13
