Patient Services Representative

Overview

Eye Doctors of Washington has an exciting career opportunity for an Patient Services Representative in our DC 16th St. practice office. No nights, no weekends, no major holidays, a robust benefits package, and a team oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities. 

Our top candidate will bring at least one year of medical front desk experience, preferably in an ophthalmology or optometry practice. Team members must have the ability to occasionally travel to our other offices in the DMV area to meet the demands of our business.

This is your opportunity to join Eye Doctors of Washington, one of the Mid-Atlantic's most recognized leaders in ophthalmology and optometry. For over 50 years, we have provided the DC metropolitan area with state-of-the-art eye care. Founded by a group of professors from the Center for Sight at Georgetown University, our practice has always focused on the core values of academically oriented care, keeping abreast of the latest advancements in the field of ophthalmology, and providing an efficient yet comfortable environment for our patients. Since we are an academically oriented practice, we have the unique advantage of being able to offer the newest procedures and techniques with the benefit of the most advanced diagnostic and surgical equipment.

We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practice, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Eyecare Services Partners are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all.  It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our webpage at www.edow.com

A Patient Services Representative will be responsible for checking patients in and out for their ophthalmic/optometric visits, verifying and collecting insurance authorizations, scheduling appointments and in and out bound phone calls as well as computer input.

Responsibilities

• Provide gracious, thorough and efficient care to meet the patients needs via face to face communication, phone, email or fax.
• Follow all procedures for complete and accurate check in and check out of patients.
• Schedule return appointments and set up reminder notifications.
• Collects patient data involving medical, demographic and insurance information.
• Identify, research and resolve all customer requests.  

Qualifications

• High school diploma required
• Bi-lingual, English/Spanish is highly preferred
• The ability to occasionally travel to our other offices is required
• Prefer one or more years experience working in a medical position where patient contact was required
• Minimum of a high school diploma.
• Must have the ability to establish confidence and trust with patients.
• Must have the ability to remain calm and professional under pressure or stress.
• Have the ability to provide excellent customer service, communication, telephone and grammar skills.
• Must have an empathetic and compassionate manner.
• Knowledge of insurance plans is helpful.
• Basic computer knowledge of Microsoft Office required.
• Ability to perform as part of a team as well as work independently.

In Turn We Will Provide:

• Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities

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