What are the responsibilities and job description for the Clinical Manager position at Eye Health America?
Description: Clemson Eye, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren't just searching for a job but looking to make a difference.
The Clinical Manager plays a key role in the effective functioning of a clinical department or unit within a healthcare organization. This position involves supervisory responsibilities, quality assurance, staff management, and collaboration with other healthcare professionals to maintain and improve patient care standards.
Job Responsibilities
As a team member at Clemson Eye, you'll enjoy:
The Clinical Manager plays a key role in the effective functioning of a clinical department or unit within a healthcare organization. This position involves supervisory responsibilities, quality assurance, staff management, and collaboration with other healthcare professionals to maintain and improve patient care standards.
Job Responsibilities
- Communicate effectively with all patients in a professional and courteous manner, act as a role model to fellow employees.
- Ensure the delivery of high-quality patient care in accordance with established standards and guidelines.
- Be able to step in and assist as an ophthalmic technician, including but not limited to obtaining patient history, performing accurate and consistent documentation and measurement tasks, reading patient’s glasses on lensometer, cleaning glasses, entering prescription and medication information into the EHR system, and dilating patients.
- Answer patient questions, including telephone inquiries. Responsible for handling all irate patients, assessing situations; and resolving problems.
- Responsible for all clinic equipment; ensure it is functioning properly; request repairs and maintenance, as needed.
- Maintain a smooth flow of patients to the physician, altering the test sequence as required; communicate with the doctors if they are behind schedule.
- Order all back-office supplies.
- Responsible for OSHA policies and procedures; maintain updated OSHA manual.
- Maintain laser log and ensure lasers are entered.
- Review invoices for back-office supplies to make sure they are accurate; submit to Payables for payment.
- Prepare Shift planning each month to put the Doctors names of who is in each clinic per day.
- Approve time-off requests and maintain the Time-off Calendar.
- Review staff overtime hours each week.
- Provide additional support to ophthalmic technicians, including triaging phone calls from patients, returning patient phone calls, prescription refills, and contact lens calls.
- Mentor Clinical Leads and Front Staff to ensure adherence to protocols.
As a team member at Clemson Eye, you'll enjoy:
- Medical, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, etc.
- Matching 401(k)
- Employee Discount
- Wellness Program
- Paid Vacation & Holidays
- Uniform Allowance
- Training/Advancement opportunities
- High school diploma or equivalent.
- Active and valid driver's license.
- Healthcare experience required.
- Previous management experience preferred.
