What are the responsibilities and job description for the Contact Lens Specialist position at Eye Medical Center of Baton Rouge, LA?
Company Overview
Eye Medical Center of Baton Rouge has been a leading ophthalmology practice since 1946, dedicated to providing exceptional eye care services to our community. Our commitment to patient satisfaction and medical excellence drives us to continually improve and innovate in our field.
Summary
We are seeking a Bilingual Call Center Representative to join our team at Eye Medical Center of Baton Rouge. In this role, you will be the first point of contact for our patients, assisting them with inquiries and appointment scheduling while providing outstanding customer service. Your contributions will directly enhance the patient experience and support our mission of delivering high-quality eye care.
Responsibilities
- Answer incoming calls from patients and provide accurate information regarding services and appointments.
- Schedule and confirm patient appointments in a timely manner.
- Utilize medical terminology to assist patients effectively and accurately.
- Maintain patient records within our systems while ensuring confidentiality and compliance with regulations.
- Collaborate with medical staff to address patient inquiries and resolve issues promptly.
- Provide bilingual support to enhance communication with diverse patient populations.
Requirements
- Fluency in English and at least one other language is required.
- Strong understanding of medical terminology, particularly in ophthalmology, is preferred.
- Excellent communication skills, both verbal and written.
- Experience in a call center or customer service role is a plus.
- Familiarity with electronic health record systems such as Epic is advantageous.
If you are passionate about helping others and have the skills to provide exceptional service, we invite you to apply today and become a vital part of our team at Eye Medical Center of Baton Rouge!
Job Type: Full-time
Pay: $16.17 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Baton Rouge, LA 70808 (Required)
Work Location: In person
Salary : $16 - $20